Customers complain of difficulties pre-ordering iPhone 6, 6 Plus handsets

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Date: Friday, September 12th, 2014, 15:37
Category: iPhone, News, retail

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The pre-orders for the iPhone 6 and 6 Plus are coming in.

And they’re overwhelming Apple.

Per AppleInsider, Friday’s kickoff for iPhone 6 and iPhone 6 Plus preorders was marred by a series of glitches, issues and errors that left a number of customers frustrated with Apple and its carrier partners’ inability to keep up with overwhelming demand.

Readers reported that they’d experienced a number of problems attempting to place their order for Apple’s next-generation handsets on Friday. Things kicked off just after midnight Pacific, 3 a.m. Eastern, but initial customers were only able to access preorders via the iOS Apple Store app, and not through Apple’s website on a traditional browser.

And while U.S. carriers AT&T, Verizon and Sprint were accepting preorders, customers could not buy a handset for T-Mobile, directly from the carrier or through Apple’s website, for hours Friday morning. That also affected AT&T customers looking to buy a no-contract, no-subsidy unlocked handset compatible with AT&T’s network.

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Amazon announces its Fire Phone with launch on July 25th

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Date: Thursday, June 19th, 2014, 08:17
Category: Amazon, Android, Announcement, Features, Mobile Phone

Amazon_FirePhoneOn Wednesday, Amazon introduced the latest iPhone competitor, the Fire Phone which boasts a number of unique features. First up is the Dynamic Perspective feature which gives users a 3D perspective view of items on a map or within a game. The same technology allows you to tilt, auto-scroll, swivel, and peek to navigate menus and access shortcuts with one hand. These functions are controlled by its four forward facing cameras located in the four corners of the handset. This allows two cameras to track the user’s head regardless of the position in which the phone is held. Imbedded infrared sensors allow the feature to be used in complete darkness.

Next up is Firefly, Amazon’s equivalent to Shazam for everything you can buy as well as other information. Point the Fire Phone’s 13 MP rear-facing camera at a book or an item in a magazine, and Firefly will return results about the item that may be important such as where to buy it, or bring up a celebrity’s IMDB entry. Firefly can also read telephone numbers and give you the option of calling or saving the information. It’s a little like what Google Googles was supposed to be, but mainly for media and text.

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A good view of the Amazon smartphone

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Date: Friday, May 2nd, 2014, 08:13
Category: Amazon, Features, Hardware, Mobile, News, photos

amazon-logo-150x60What’s the one thing missing from today’s tech lifestyle? That’s right, another smartphone! At least that is what Amazon is betting on when it launches its own phone later this year. There have been a few photos of phone’s hardware in the last month, but it appeared that there was some type of case obscuring details of the device’s appearance. The folks over at BGR have managed to snag a nice, clear image of Amazon’s yet unnamed smartphone.

 

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Death knell is coming for Google Voice

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Date: Tuesday, March 25th, 2014, 08:42
Category: Android, Apps, Google, iOS, iPhone, News, Services, Software, Telephony

GoogleHangVoiceAfter five years, it looks like Google Voice is going away…at least as an independent service and app. In 2007 Google acquired GrandCentral (started in 2005) and eventually rebranded it and launched it as Google Voice in 2009. Very little was done for the switchover, from a user standpoint, other than to incorporate the service into Google’s infrastructure. I had a GrandCentral account and it was nearly identical to how Google Voice works and looks today. According to 9to5Google, sometime in the coming months, Google plans to depreciate and eventually phase out the service with its features to be rolled into the Google Hangouts app.

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iPhone users exhale, MyGlass for iOS back in the AppStore

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Date: Friday, December 20th, 2013, 09:49
Category: Android, Apps, Developer, Gadget, Google, iOS, iPhone, News, Review, Software, Software, The Apple Core, Wearables

MyGlass_for_iosYou might have caught some stories about the long awaited MyGlass app appearing on the AppStore, and then quickly disappearing leaving iPhone users crying, “nooooooooooooo!”. Well, they can relax, Google re-released the app and it’s available for download. About a week ago, I had the opportunity to play with a Google Glass without having to shell out $1500. As it happens, someone I knew had one and was willing to ship it out to me to play with (that “someone” being Jason O’Grady from The Apple Core). My full review will be available soon, so I’ll skip over a lot of Glass details to focus on the app and what it adds to the Glass-iOS experience.

 

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Apple introduces Retina iPad mini, aims for November release date

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Date: Wednesday, October 23rd, 2013, 00:31
Category: Hardware, iPad, iPad mini, News

Now THIS is the thing you’ve been hankering for.

Per Macworld, Apple announced a new iPad mini with Retina display at its press event on Tuesday, the company also lowering prices for the original iPad mini, giving its smaller tablet much-anticipated upgrades to its screen, processor, cameras, and more.

As hoped and expected—the new iPad mini with Retina display ups the screen resolution to Retina quality, going from 1024 by 768 pixels to 2048 by 1536 pixels at the same 7.9-inch (diagonal) screen size. This change raises the iPad mini’s pixel density from 163 pixels per inch to 326 pixels per inch—a density almost identical to that of the iPhone 5s.


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The new mini gets some upgrades on the inside, as well. Whereas the original mini used the same dual-core A5 processor, at the same clock speed, as the two-and-a-half-year-old iPad 2, the new mini line bumps its horsepower significantly by using Apple’s 64-bit A7 processor, similar to the one in the iPhone 5s. During Tuesday’s media event, Apple senior vice president of worldwide marketing Phil Schiller said that the new processor makes the Retina iPad mini up to four times as fast as its predecessor for processor-intensive tasks, and up to eight times faster for graphics-intensive tasks. Like the new full-size iPad, the iPad mini with Retina display also features Apple’s M7 motion coprocessor, which can monitor the device’s various motion sensors (accelerometer, compass, and gyroscope) without having to wake the main processor.

The new mini also gains upgraded wireless capabilities thanks to dual Wi-Fi antennas and support for MIMO (multiple input, multiple output) technology. Apple says this change allows the new iPad mini to communicate at up to twice the bandwidth: 300 MBps (megabytes per second). The cellular-equipped versions of the new iPad mini also include expanded LTE capabilities, allowing them to work on more LTE networks around the world.

Apple has also upgraded the iPad mini’s cameras slightly. Though the resolution of those cameras hasn’t changed (5 megapixels for the rear camera, 1.2 megapixels for the front FaceTime HD camera), the company says the new iPad mini gains larger pixels and improved backside illumination sensors in order to take better low-light photos. In addition, the improved image-signal processing of the A7 processor should provide better overall camera performance.

Apple says the new iPad mini with Retina display offers the same 10-hour battery life as the original iPad mini. However, it appears that accomplishing this feat while adding the additional power drain of a Retina display required Apple to increase—ever so slightly—the size and weight of the new iPad mini. The new version is exactly the same height (200mm) and width (134.7mm) as the original, but it’s a tiny big thicker (7.5mm compared to 7.2mm) and a little bit heavier: 331 grams versus 308 grams for the Wi-Fi model, and 341 grams versus 312 grams for the Wi-Fi + Cellular version.

The iPad mini with Retina display will be available in silver/white or Space Gray/black “later in November,” according to Apple. The Wi-Fi versions will retail for US$399 for 16GB, US$499 for 32GB, US$599 for 64GB, and US$699 for 128GB—a first in that capacity for the iPad mini. Cellular versions add US$130 to each: US$529, US$629, US$729, and US$829, respectively.

By all accounts, the original iPad mini has been a big hit for Apple, even though other small tablets, such as the latest Nexus 7, have debuted with better specs or lower prices. The new iPad mini line should blunt some of that spec-sheet-based criticism.

Along with the new iPad mini units, the company is keeping the original iPad mini around—in a single configuration—as a lower-price option. Specifically, the 16GB Wi-Fi iPad mini is now priced at US$299, rather than its original price of US$329, with the Wi-Fi + Cellular version at US$429. The cellular version is available for the U.S. networks of AT&T, Sprint, T-Mobile, and Verizon.

Apple did make one minor change to the original iPad mini: It’s now available in Space Gray or Silver, rather than the original black or white. It is available now.

Both iPad mini versions (Retina and non-Retina) ship with iOS 7 installed, and—as with all devices running iOS 7—allow you to download Apple’s iLife and iWork suites for iOS free of charge.

Finally, Apple announced new cases for its new Retina iPad mini. The new iPad mini Smart Cover, made of polyurethane, will sell for US$39. A new leather iPad Smart Case will cost US$69.

As always, let us know what you make of this and if Apple delivered what you wanted or if improvements could be made.

AT&T’s Chris Penrose unveils $5/day “data day pass” for cellular-equipped tablets

Posted by:
Date: Saturday, October 19th, 2013, 23:18
Category: iPad, News, wireless

ATT

This could come in handy.

Per AllThingsD, speaking at GigaOm’s Mobilize conference Thursday afternoon, AT&T vice president Chris Penrose told the audience that the lowest US$5, 250 megabyte day pass option, alongside a tier that allots users up to 1 gigabyte of data over a three month period for a one-time US$25 fee, is aimed at those who would normally rely on hotel Wi-Fi on the road.

Penrose expressed the company’s desire to connect more tablets to its network, saying “We really think that a Wi-Fi only tablet is good, but it is not good enough.” He added that AT&T would “like to see tablet manufacturers build just one tablet,” a single model equipped with a cellular radio. Currently, many manufacturers like Apple offer two tablet versions — cellular-capable and Wi-Fi only — to reduce costs for those who don’t plan on connecting to a 3G or 4G network.

To sign up for the new plans, users with cellular-capable tablets simply access buyasession.att.com through their device’s web browser and complete the four-step purchase process from there. An AT&T SIM card is required.

When Apple released the original iPad in 2010, users could purchase a US$29.99-per-month unlimited data plan directly from the tablet’s Settings app on a month-to-month basis using a credit card. The option remains, though the cost and data allotment varies by carrier, and some will charge only a prorated portion of the fee for users who only subscribe for a limited number of days in a given month.

If you’ve tried AT&T’s newest tier and have any feedback to offer, please let us know in the comments.

AT&T expands coverage to 11 new cities, many in southeastern United States

Posted by:
Date: Thursday, October 3rd, 2013, 07:23
Category: News, wireless

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It’s never a bad thing when a wireless network expands.

Per AppleInsider, AT&T has announced the expansion of its 4G LTE network to 11 more markets, and the carrier has improved service in two other markets, meaning iPhone owners in those locales will see greatly increased speeds.

Much of the expanded LTE service is in Georgia or Mississippi, but locations in Alabama, Texas, Florida, Washington, Michigan, and Louisiana will also see greater data speeds. The new locations are part of AT&T’s continuing effort to expand its network, an effort that saw the addition of 79 new markets over the summer.

AT&T’s 4G LTE network provides data speeds up to 10 times faster than 3G. The network covers more than 280 million people across the United States.

The markets now able to access 4G LTE connections are as follows:
- Selma, Alabama.

- Brenham, Texas.

- Vero Beach, Florida.

- Cordele, Georgia.

- Dublin, Georgia.

- Brookhaven, Mississippi.

- Natches, Mississippi.

- Picayune, Mississippi.

- Port Angeles, Washington.

- Mt. Pleasant, Michigan.

- Lake Charles, Louisiana.

Additionally, AT&T announced improved LTE coverage for two more markets on Tuesday. Putnam and Greene Counties near at Atlanta and Wright and Carver Counties near Minneapolis will now have improved reliability and access in their LTE connections.

Stay tuned for additional details as they become available.

Apple to issue $40 compensation checks to owners of certain iPad 3G units following AT&T class action suit over unlimited data plans

Posted by:
Date: Monday, September 30th, 2013, 07:57
Category: iPad, Legal, News

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If you own a cellular-enabled iPad, You might be getting a check in the mail in the near future.

Per Law360, a US district court judge in San Jose approved a proposed settlement between Apple and wireless carrier AT&T on Thursday, according to Law360. Under the proposed plan, Apple will pay US$40 to everyone in the United States who bought or ordered a 3G-enabled iPad on or before June 7, 2010.

Additionally, cellular-enabled iPad owners who did not sign up with AT&T will get a US$20 per month discount on the telecom’s 5GB per month plan for up to a year.

The class action suit is looking to rectify an issue iPad buyers faced after purchasing the tablet. Some customers may have based their decision to buy at least in part on the promise of unlimited data through AT&T, which was the first U.S. carrier to offer the iPad with cellular capabilities. In a somewhat controversial move, the telecom nixed unlimited plans in 2010 in favor of a tiered model, citing bandwidth constraints.

At the time, data was capped at 2GB per month, but subscribers can now go as high as 5GB per month, which includes tethering to other devices. As a consolation to frustrated users, AT&T allows those unlimited data plans to continue their service as long as there is no break in payments. Device tethering is not offered for grandfathered all-you-can-eat plans and once a subscriber switches to a tiered option, they cannot return to unlimited.

The deal is subject to final approval, which is expected in February of 2014. At that point, Apple will begin contacting all eligible customers to inform them of their pending settlement check.

Those who no longer own their original iPad will still be eligible for the deal as long as they didn’t sign on to an AT&T data plan with that device, due to a no-class action clause in the carrier’s contracts.

Stay tuned for additional details as they become available.

Gold iPhone 5s sells out via Online Apple Store, other iPhone 5s, 5c models show varying availability

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Date: Friday, September 20th, 2013, 08:02
Category: iPhone, News, retail

eliphone5s

Sometimes you don’t know how popular a product model is going to be.

Per The Mac Observer, the Online Apple Store quickly ran through its gold iPhone 5s inventory for AT&T, Verizon, and Sprint in the first half hour of availability Friday morning. T-Mobile’s contract-free gold iPhone models are still showing shipping estimates of 1-3 days.

This means the gold iPhone 5s is either the most popular model or the model with the least availability.

You might remember that the gold and white model was initially met with disdainful criticism by tech bloggers, who labeled it a terrible mistake and a sure sign of Apple’s downfall when it was leaked.

Within minutes of being available for order online, however, it was the gold one whose shipping estimates slipped the fastest. In 26 minutes, gold models for AT&T, Sprint, and Verizon were all listed as “October.” T-Mobile’s contract-free models were still showing 1-3 days.

Most space gray (the new black) and silver (the new white) models are still showing shipping availability in 1-3 days as of this writing, though the 64GB model on AT&T quickly slipped to 7-10 days.

Apple began taking orders for the iPhone 5s at 12:01 AM PST, and customers can also wait in line at their nearest Apple Store and some third party retailers, with Apple’s retail stores opening at 8:00 AM local across the country.

Carriers have reported having “grotesquely low” inventory of all models, with inventory of anything but space gray being particularly light.

So…if you want the gold iPhone 5s, you’re out of luck for a bit. If you’re comfortable with the other colors, you’re in better shape.

Stay tuned for additional details as they become available.