AT&T using iTunes, telephone-based assistance for iPhone unlock process

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Date: Monday, April 9th, 2012, 07:36
Category: iPhone, News

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Following up on Friday’s story, wireless carrier AT&T began allowing out-of-contract customers to unlock their iPhone for use on other carriers yesterday, and the unlock codes are applied to the device after restoring through iTunes.

Per AppleInsider, customers who were among the first to take advantage told the web site that after dialing 611 to speak with a customer service representative, they were met with a lengthy wait to speak with a technician.

Once that AT&T representative was on the phone, they asked a series of qualifying questions to ensure that the user was eligible for their iPhone to be unlocked.

The unlock process is detailed by AT&T in a PDF document shared by users who request the service. In it, the carrier offers a series of four steps that must be accomplished in order to complete the unlock.

The unlock code actually comes through Apple and is administered through iTunes. AT&T’s instructions tell users to open iTunes on their Mac or PC, connect their iPhone via USB, and backup and restore their handset. Restoring the iPhone will unlock it for use on other carriers.

AT&T’s instructions also include a link to a support document available on Apple’s website. There, users are instructed to reseat the SIM card in their iPhone, restore their handset, or contact their carrier if they experience issues with unlocking via iTunes.

If the authorized unlock is completed successfully, users are met with the message: “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue.”

If you’ve been part of the unlock process, please let us know how it went via the comments and thank you.

AT&T to begin unlocking off-contract iPhone units beginning April 8th

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Date: Friday, April 6th, 2012, 11:31
Category: iPhone, News

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As much as AT&T may drive you crazy, you might like this.

Per Electronista and Engadget, AT&T will begin unlocking certain iPhones in the (very) near future. As of April 8, customers that are either out of contract or bought contract-free will have the option of derestricting the phone’s SIM slot much like the already-unlocked iPhones sold at Apple retail stores. The only other condition was to have a healthy account.

“Beginning Sunday, April 8, we will offer qualifying customers the ability to unlock their AT&T iPhones,” a spokesman said. “The only requirements are that a customer’s account must be in good standing, their device cannot be associated with a current and active term commitment on an AT&T customer account, and they need to have fulfilled their contract term, upgraded under one of our upgrade policies or paid an early termination fee.”

The initiative follows a number of complaints that led to Apple’s Tim Cook taking action and arranging for a handful of case-by-case unlocks. Other carriers worldwide have been offering after-sale iPhone unlocks, most notably in Canada, but AT&T until now has declined to do it, even for customers who paid the unsubsidized price.

More incentive exists for AT&T to unlock phones now that its spectrum refarming gives a real chance that its 3G network, and future 4G LTE network, will work properly with existing iPhones. A SIM unlock was previously only useful for those either willing to limit themselves to 2G data or who were traveling and wanted a much less expensive local SIM card instead of AT&T’s roaming plans.

If you go through the unlocking experience, please let us know how it went and stay tuned for additional details as they become available.

Barclays report hints at components for next-gen iPhone, highlights 4G LTE elements

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Date: Thursday, March 22nd, 2012, 06:50
Category: iPhone, Rumor

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There’s always a next generation of a product.

And there’s always speculation as to what components will be used in it.

The next-generation iPhone is no different.

Per AppleInsider, investment firm Barclays reported Wednesday in a research note that among the parts Apple is expected to utilize are Qualcomm’s “MDM9615″ LTE chip, which supports both voice and data connections on high-speed 4G networks.

That chip would be a change from the new iPad, which features Qualcomm’s “MDM9600″ modem. But that hardware only offers data connections over 4G LTE, not voice.

Like the iPhone 4S, the next iPhone is expected to be a “world” device compatible with a variety of 4G LTE networks. That’s different from the new iPad, which comes in two different models compatible with Verizon and AT&T wireless networks in the U.S.

In addition to Qualcomm, companies that are said to be supplying potential components to Apple are chipmakers Skyworks Solutions, TriQuint Semiconductor, and Avago Technologies.

Barclays sees Skyworks Solutions emerging as a likely winner with Apple’s sixth-generation iPhone, which it expects will launch this September. For Apple, the addition of a 4G LTE radio is expected to cost between US$3 and US$10 extra versus the 3G radio in the iPhone 4S.

The timeframe presented by Barclays aligns with a report from last month which indicated that the next iPhone will arrive in September or October of this year. That would be about one year after the arrival of the iPhone 4S, which marked the change of Apple’s typical iPhone launches in June or July.

Stay tuned for additional details as they become available.

FaceTime connections on iPad 3 to be limited to Wi-Fi networks, won’t function over 4G LTE networks

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Date: Thursday, March 15th, 2012, 06:24
Category: iPad, News

It looks like your new iPad 3 won’t allow FaceTime calls over a 4G connection.

And it might not paint your living room as promised.

Per some testing performed over at The Verge, the new iPad will need to connect to a Wi-Fi network to use FaceTime. Though the news hardly comes as a surprise, since Apple’s 3G-enabled iOS devices are unable to use FaceTime over 3G, it does put to rest questions about whether the added download speeds from LTE might open up the feature for 4G cellular networks.

Report author Dieter Bohn found the LTE FaceTime restriction to be “doubly frustrating” because Verion LTE iPads can generate Personal Hotspot Wi-Fi networks that would presumably allow other iOS devices to make FaceTime calls via the same LTE connection.

Late Apple co-founder Steve Jobs unveiled FaceTime alongside the iPhone 4 in 2010. The video calling service launched as Wi-Fi only, but Jobs promised that Apple would “work a little bit with the cellular providers” in hopes of bringing it to mobile networks.

Early reviews of the iPad show that LTE service on the device is significantly faster than previous-generation 3G networking. Journalist Walt Mossberg said he averaged download speeds of 17 megabits per second on Verizon, while a colleague averaged 12 mbps on AT&T’s network. The mighty David Pogue tested the iPad in three cities and got speeds ranging from 6 to 29 mbps.

The new iPad goes on sale at 8 a.m. local time in 10 countries on Friday. The device will be available in the U.S., Australia, Canada, France, Germany, Hong Kong, Japan, Singapore, Switzerland and the U.K, as well as Puerto Rico and the U.S. Virgin Islands.

Stay tuned for additional details as they become available.

iPad 3 to go on sale at 8 A.M. this Friday

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Date: Wednesday, March 14th, 2012, 07:48
Category: iPad, News, retail

Once again, that time is upon us.

Yes, once again, you shall stand in line for the brand new iPad.

And, per the weather reports, I get to do it in the rain.

Again.

On Wednesday, Apple announced that the third-generation iPad will go on sale at 8 A.M. local time this Friday in the U.S. and nine other countries.

The third-generation iPad will be available at Apple’s retail stores and the company’s online store this Friday at 8 a.m. in the U.S., Australia, Canada, France, Germany, Hong Kong, Japan, Singapore, Switzerland and the U.K. It will also be available in Puerto Rico and the U.S. Virgin Islands.

In addition to Apple’s retail stores, the new iPad will also be available in the U.S. at Best Buy, Radio Shack, Sam’s Club, Target and Walmart on Friday’s launch day. 4G LTE versions will also be available at AT&T and Verizon retail stores in the U.S.

Officially announced a week ago, the new iPad has a high-resolution Retina display powered by the new A5X chip that features quad-core graphics processing. The third-generation tablet also sports a 5-megapixel iSight camera with advanced optics capable of recording 1080p video.

The new iPad also offers a 4G LTE model capable of connecting to high-speed data networks in the U.S. and Canada, as well as 3G networks around the world based on HSPA+ and DC-HSPDA.

In addition to the new iPad, Apple has also continued to sell last year’s iPad 2 in a capacity of 16GB, starting at US$399 for the Wi-Fi-only model. A 3G-capable version is also available for US$529.

New iPads purchased at an Apple retail store come with free “Personal Setup” service, which helps customers customize their iPad by setting up e-mail, installing software from the App Store and more. Apple also offers its “Personal Pickup” service at U.S. retail stores, allowing customers to shop and buy from anywhere, then pick up their purchase at any retail store.

Stay tuned for additional details as they become available.

Apple sells out of iPad 3 online preorder stock, retail units should still be available for Friday launch

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Date: Monday, March 12th, 2012, 07:31
Category: iPad, News, retail

It might just be a long iPad 3 launch day line this year.

Per AppleInsider, Less than two days after Apple’s new iPad was unveiled, the company has sold out of launch-day preorders in its online store, as new orders are now advertised to ship by March 19.

Customers who order a third-generation iPad now from Apple’s online store will not receive it until after next Friday’s launch date. The March 19 shipping date now applies to all models, capacities and colors sold in the U.S.

Of course, while launch-day supplies are no longer available at Apple’s online store, those who wait in line at the company’s retail outlets will still have a chance to get an iPad on March 16. In addition, Apple’s retail partners, including Best Buy and others, will have stock on launch day.

The first sign that demand for the new iPad was outstripping supply came on Thursday, when shipping estimates for the white 4G LTE model compatible with AT&T’s network were the first to have estimated shipping dates of March 19. The first models to sell out for launch day delivery were the 16- and 64-gigabyte capacities.

But now, all 16-, 32- and 64-gigabyte models, Wi-Fi-only or 4G LTE, and in black and white are all scheduled to ship three days after the official iPad launch.

Next Friday’s iPad launch will be the largest debut yet for the company, as the touchscreen tablet will go on sale in 10 countries. They are the U.S., Canada, the U.K., France, Germany, Switzerland, Japan, Hong Kong, Singapore, and Australia.

As for the 16-gigabyte iPad 2, available in both white and black with Wi-Fi-only connectivity or 3G compatibility, new orders are advertised to ship in one to three business days. The Wi-Fi-only iPad 2 will remain available in a 16-gigabyte capacity as the new low-end model, for US$399, while a 3G variant will cost US$529.

Those who were among the first to preorder the third-generation iPad have already begun receiving notifications that their order has shipped from China. However, the iPads are not scheduled to actually be delivered until next Friday, which is the product’s official launch day.

Stay tuned for additional details as they become available.

iPad 3 shipping estimates slip to March 19 for certain models

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Date: Thursday, March 8th, 2012, 10:38
Category: iPad, News

You people wanted the iPad 3…now you might have to wait a few extra days to get yours.

Per AppleInsider, shipping estimates for the white 4G LTE model from AT&T have slipped to March 19 at Apple’s online store.

Both the 16-gigabyte and 64-gigabyte models are now advertised to ship by March 19, while the 32-gigabyte model is still shown to deliver on March 16.

There are not yet any delays for the Wi-Fi-only models, or any of the Verizon models. In addition, all of the black third-generation iPad models compatible with AT&T remain available for delivery on March 16.

Next Friday’s iPad launch marks the most ambitious debut yet for a new version of Apple’s touchscreen tablet. It will launch on day one in a total of 10 countries: the U.S., Canada, the U.K., France, Germany, Switzerland, Japan, Hong Kong, Singapore and Australia.

Demand for the iPad is expected to continue to grow, bolstered by the Retina Display on the latest model, as well as a lower US$399 entry price for the 16-gigabyte Wi-Fi-only iPad 2. The 3G-capable 16-gigabyte iPad 2 is also available for US$529.

Apple releases long-awaited iOS 5.1 update

Posted by:
Date: Wednesday, March 7th, 2012, 12:51
Category: iOS, iPad, iPhone, iPod, News, Software

You’ve been craving it for months and it’s finally here. Per The Unofficial Apple Weblog, Apple has released its iOS 5.1 update for qualifying iPhones, iPads and iPod touch devices.

The update, which can be located, snagged and installed via iTunes, adds the following fixes and changes:

- Japanese language support for Siri (availability may be limited during initial rollout)

- Photos can now be deleted from Photo Stream.

- Camera shortcut now always visible on Lock Screen for iPhone 4S, iPhone 4, iPhone 3GS and iPod touch (4th generation).

- Camera face detection now highlights all detected faces.

- Redesigned Camera app for iPad.

- Genius Mixes and Genius playlists for iTunes Match subscribers.

- Audio for TV shows and movies on iPad optimized to sound louder and clearer.

- Podcast controls for playback speed and a 30 second rewind for iPad.

- Updated AT&T network indicator.

- Addresses bugs affecting battery life.

- Fixes an issue that occasionally caused audio to drop for outgoing calls.

As always, if you’ve tried the new iOS and have any feedback to offer (positive or negative), please let us know in the comments.

Apple launches iPad 3, includes 4G LTE, Retina Display, faster processor, other features

Posted by:
Date: Wednesday, March 7th, 2012, 12:13
Category: iPad, News

You’ve been waiting for it and it’s here.

Apple on Wednesday announced its next-gen iPad, the new tablet featuring a 2,048-by-1,536-pixel resolution Retina Display that fits 3.1 million pixels into its 9.7-inch display, along with voice dictation and LTE 4G, coming on March 16 to 10 countries.

Per AppleInsider, the new screen on the iPad has more pixels than a 1080p television and fits in 264 pixels per inch, the pixels cannot be distinguished by human eye at a distance of 15 inches.

The tablet also boasts a much-improved, 5 megapixel camera as well as voice dictation, allowing users to input text by speaking rather than typing.

Other new features include the following:
- High-definition Retina Display

- New A5X chip with quad-core graphics

- 5-megapixel iSight camera with advanced optics, shoots 1080p video

- 4G LTE models allow for connections to faster wireless networks

- Still offers the same 10-hour battery life.

The wireless models now 4G connectivity, allowing users to connect to long-term evolution networks from providers like AT&T and Verizon. The new iPad will offer download speeds of up to 73Mbps over LTE and can communicate with international 4G LTE partners such as Rogers, Bell and Telus.

Another improvement highlighted by Apple Wednesday was battery life, as the new iPad will support 10 hours of battery life on Wi-Fi and 9 hours on 4G LTE.

The new tablet is slightly heavier than the iPad 2, weighing 1.4 pounds with a 9.44mm thickness.

The launch will be Apple’s biggest roll-out ever, debuting in the U.S., Canada, U.K., France, Germany, Switzerland, Japan, Hong Kong, Singapore and Australia. Quick highlights from Wednesday’s event:
The new iPad features an A5X processor with quad-core graphics.
Compared to the Nvidia Tegra 3, Apple says the A5X is twice as fast with four times the performance.

Other interesting tidbits:

- The new iPad also has 44 percent better color saturation on its screen.

- An improved 5-megapixel camera is on the back of the device. The tablet includes an infrared filter and ISP built in to the A5X chip.

- The new iPad’s camera also features auto-focus and auto-exposure, and uses the same optics system found in the iPhone 4S.
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- he new camera can also record video in 1080p.

- There will be two different versions of the LTE-capable iPad models: one for AT&T and one for Verizon. Both will be able to roam worldwide in 3G.

- The iPad can also act as a personal hotspot, if supported by a carrier, and can connect up to five additional users via this feature.

- It will also continue to be available in both black and white models.

- The new iPad will be available at the same price points and capacities: US$499 for 16GB, US$599 for 32GB and US$699 for 64GB. 4G models will be an additional US$130 for each capacity.

The new iPad Wi-Fi models will be available in black or white on Friday, March 16 for a suggested retail price of US$499 for the 16GB model, US$599 for the 32GB model and US$699 for the 64GB model.

iPad Wi-Fi + 4G for either AT&T or Verizon will be available for a suggested retail price of US$629 for the 16GB model, US$729 for the 32GB model and US$829 for the 64GB model.

iPad will be sold in the US through the Apple Store, Apple’s retail stores, and select Apple Authorized Resellers. iPad will also be available in Australia, Canada, France, Germany, Hong Kong, Japan, Puerto Rico, Singapore, Switzerland, UK and the US Virgin Islands on Friday, March 16.

Customers can begin pre-ordering their new iPad today, and the iPad 2 is now offered for US$399 for the 16GB Wi-Fi model and US$529 for the 16GB Wi-Fi + 3G model.

Stay tuned for additional details as they become available.

AT&T publishes full content of company’s data-throttling policy

Posted by:
Date: Friday, March 2nd, 2012, 07:02
Category: iPhone, News

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After a fair amount of consternation, wireless provider AT&T has published a Web page laying out precisely who will be affected by the policy, and what customers’ options are.

Per Macworld, unlimited data customers on the 3G network will be warned via text message when their usage approaches 3GB within a single billing cycle. If the 3GB ceiling is breached, users will find their data speed reduced for the remainder of the billing cycle; as of the beginning of the subsequent cycle, however, their speed will return to normal. Data quantity is truly unlimited, though, the carrier says—customers can continue to use as much as they want, even after the 3GB ceiling is passed. The company does not specify by how much customers’ speeds will be reduced.

Customers using the carrier’s 4G LTE network have a higher threshold; their speeds will only be dialed down once they hit 5GB.

AT&T says that the speed reductions will only affect the top 5 percent of its customers. The measures have been put in place because of the rapid increase in wireless data traffic created by the increased adoption of smartphones in the past five years; by AT&T’s figures, that number has skyrocketed from 7 million phones in 2006 to 39.4 million in 2011, yielding a wireless data traffic increase of 20,000 percent. According to AT&T, it has invested US$95 billion in its networks over that period, including US$20 billion in 2011; another US$20 billion is earmarked for 2012.

In addition, the network lays out where the majority of that data is getting eaten up, which is to say streaming HD movies. AT&T’s handy chart estimates that streaming HD movies gobbles up 306MB an hour, a sizable increase from the roughly 120MB of data that AT&T says one hour of standard video consumes.

Users can check their current month’s data usage by dialing *data# on their mobile phone’s keypad, or access previous months’ usage at their AT&T account online. The company also offers a mobile app for iPhones that provides the same data.

As for customers’ options, AT&T lays out a few suggestions, including using Wi-Fi when available, since that data does not count against the carrier’s data plans. And, of course, customers can continue using their current unlimited data plan, if they don’t mind the speed reductions. Users can also switch to one of the company’s current tiered data plans, which offer 300MB for US$20 per month, 3GB a month for US$30, or 5GB per month for US$50. But, in those cases, users must pay overage charges for exceeding the data cap: US$20 for another 300MB on the lowest plan, US$10 per gigabyte on either of the higher plans. That would seem to give little incentive for unlimited data customers to switch.

Stay tuned for additional details as they become available.