O'Grady's PowerPage » iPhone

iPhone 4S reservation/pickup program launches in San Francisco

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Date: Wednesday, October 26th, 2011, 10:06
Category: iPhone, News, retail

Reservations are preferred.

Per AppleInsider, Apple on Wednesday began offering customers in San Francisco the ability to order a product online and pick it up in a local retail store.

When checking out from Apple’s online store, a new “Pick up” option is available, from which users can select a store in San Francisco, Calif. It also states that the in-store pickup option is “coming soon to a U.S. Apple Store near you.”

The “Select an Apple Store” feature allows users to enter their zip code and find a local Apple Store, though for now the program is limited to San Francisco. Users who pick up their order at an Apple Retail Store get Personal Setup for any new Apple product.

Products listed as “Available now” at the store can be picked up within an hour. Customers can also designate someone other than themselves to pick up an order.

Word first surfaced on Monday that Apple was planning to launch its in-store pickup option in its online store. The pilot program was tested internally at the company under the codename “Sherwood.”

In addition to in-store pickup, Apple’s retail stores are also expected to begin accepting returns of online orders. By doing this, customers can avoid shipping an item back to Apple for the return process.

Apple began offering an in-store pickup option in a limited capacity in 2009, with a Christmastime “Reserve and Pick Up” program. That was restricted to specific products: the iPhone, iPod and MacBook lineups, Mac mini, iMac and Mac Pro. It did not include accessories.

But Apple’s new in-store pickup option applies to any product available in Apple’s online store, including accessories such as iPhone and iPad cases.

Apple’s retail operations has become a very important part of the company’s business model. The company revealed in its last quarterly earnings report that it plans to expand many of its retail locations in the U.S., as officials believe the current stores are now “too constrained” to properly serve the high volume of customers they experience.

Stay tuned for additional details and if you’ve tried the iPhone 4S reservation system and have any feedback to offer, let us know.

Rumor: Apple creating HDTV prototypes for late 2012 launch

Posted by:
Date: Monday, October 24th, 2011, 08:08
Category: Hardware, News, Rumor

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Prior to his passing away, Apple CEO and co-founder Steve Jobs stated that he wanted to capture the television market.

This might be the first step towards that goal.

Per AppleInsider, analyst Gene Munster with Piper Jaffray revealed in a note to investors on Monday that a source close to an Asian component supplier claimed in September that Apple was building prototype models of its rumored high-definition television set.

Munster has long been a believer that Apple will enter the television market, saying as far back as February 2009 that he believed the company was working on a major entrance into the living room. He sees Apple building an all-in-one, Internet-connected television set with access to the App Store and iTunes content.

If Apple were to launch a TV set in late 2012, he believes it would add about 3 percent to the company’s revenue in 2013. With a projected 220 million flat panel TVs to be sold in 2012, 48 percent, or 106 million, will be Internet-connected devices, and he sees Apple selling 1.4 million of those.

With the addition of iCloud and Siri voice control, Munster believes Apple is even more prepared to launch an HDTV in the coming years. With iCloud, users could access TV shows, pictures, and potentially moves, while Siri could “simplify the chore of inputting information like show titles, or actor names, into a TV.”

Munster also met with sources in Asia in January of this year, where he heard word that Apple is investing in manufacturing facilities and securing supply for LCD displays. The company is said to have invested in screen sizes of up to 50 inches for a potential television set.

Rumors of an Apple-built HDTV began to pick up steam once again last week, when it was revealed that Apple co-founder Steve Jobs told his biographer that he had “cracked’ the secret to building an integrated, easy-to-use television set. He said the device “will have the simplest user interface you could imagine.”

Apple is currently in the set-top box market with its US$99 Apple TV, but the company has famously referred to its interest in that market as a “hobby.” The Apple TV allows users to purchase content from iTunes, while new features like wireless AirPlay mirroring have been added with recent software updates.

Stay tune for additional details as they become available and if you have any features you’d love to see on an Apple-branded HDTV, let us know what they might be in the comments.

Apple quietly releases updated MacBook Pro notebook models

Posted by:
Date: Monday, October 24th, 2011, 08:37
Category: MacBook Pro, News

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Well, this one came by surprise.

Per AppleInsider, with no mention of the update, Apple on Monday improved its MacBook Pro lineup with slightly faster Intel processors, as well as new graphics processors and larger hard drives in some models.

The new entry-level MacBook Pro now sports a 2.4GHz dual-core Intel Core i5 CPU. It also features a larger 500GB 5400-rpm hard drive at the same cost of US$1,199.

The faster 13-inch MacBook Pro now boasts a 2.8GHz dual-core Intel Core i7, and its hard drive has also been upgraded to 750GB. It sells for US$1,499.

For the 15-inch models, both feature quad-core Intel Core i7 processors. The low-end 15-inch has a clock speed of 2.2GHz and a 500GB hard drive, plus a faster AMD Radeon HD 6750M discrete graphics card with 512MB of GDDR5. The faster 15-inch runs at 2.4GHz with a 750GB hard drive and features the AMD Radeon HD 6770M with 1GB of GDDR5.

And the updated 17-inch MacBook Pro features a 2.4GHz quad-core Intel Core i7 with a 750GB hard drive, along with the AMD Radeon HD 6770M with 1GB of GDDR5. All MacBook Pro models come with 4GB of RAM clocked at 1333MHz standard.

Apple’s top-of-the-line build-to-order 17-inch MacBook Pro offers a 2.5GHz quad-core Intel Core i7 for an additional US$250, while the RAM can be upgraded to 8GB for another US$200. All MacBook Pro models can also have their hard drives upgraded to solid state capacities up to 512GB for as much as US$1,200.

All of the new MacBook Pros are listed as in stock, and come with free shipping. Monday’s upgrade was done silently by Apple, as the company didn’t even list the updated notebooks as being “new” to the store. As of Monday morning, the iPhone 4S was still listed as Apple’s newest product.

Stay tuned for additional details as they become available and if you’ve ordered a new MacBook Pro and have any feedback to offer, please let us know in the comments.

Industrial designer Jonathan Ive left with additional power/privileges after Steve Jobs’ death

Posted by:
Date: Friday, October 21st, 2011, 06:41
Category: Hardware, News

If you’re on your way out, leave someone behind to protect your ideals and legacy.

And if that person is less than conventional but has created some of the coolest industrial designs of the past 13 years, all the better.

Per the Associated Press, Apple’s widely praised design chief Jonathan Ive has no true boss who can tell him what to do at the company, a distinction put in place by Steve Jobs himself.

Information from the new biography of Jobs, set to arrive next week, continues to arrive, offering a glimpse into the highly private life of the Apple co-founder. The news wire obtained an early copy of the book, and shared some details on the relationship between Jobs and Ive, Apple’s senior vice president of industrial design.

In talking with author Walter Isaacson for the book, Jobs revealed that he viewed Ive as his “spiritual partner” at Apple. Showing his trust in Ive, the company co-founder left him more freedom than anyone else in the company — a perk that remains even after Jobs’s death.

“He told Isaacson that Ive had ‘more operational power’ at Apple than anyone else besides Jobs himself — that there’s no one at the company who can tell Ive what to do,” the report said. “That, says Jobs, is ‘the way I set it up.’”

Ive and Jobs became close at Apple, working directly together on designing a number of the company’s core products, including the iMac, iPod, iPhone and iPad. Ive, a 44-year-old native of London, joined Apple in 1996 and has held his current job since 1997.

Showcasing their extensive work together, Jobs and Ive share credit for inventing over 200 patents. Jobs is responsible for the most total patents at the company, at 313.

A 2006 profile of Ive said that at the time he and his team worked in a large, secretive open studio that many Apple employees were not allowed to enter. There a “massive sound system” played music as he and his team worked with state-of-the-art prototyping equipment with “intense iteration.”

Ive has been heralded as one of the most influential designers of his time, and legendary Braun designer Dieter Rams publicly praised him in the 2009 documentary Objectified. In return for his design work at Apple, Ive has been well compensated, and is said to be worth more than US$128 million.

In 2009, Ive was declared the “smartest designer” in technology by Forbes. He was also honored with the title “Designer of the Year” in 2003 by Design Museum London, and was named “Royal Designer for Industry” by The Royal Society of Arts.

More details on the relationship between Ive and Jobs will be available in Isaacson’s book, arriving next week. Entitled “Steve Jobs,” will be available in a hardcover edition, as well as digitally through Amazon Kindle and Apple’s iBooks.

Apple confirms C Spire Wireless as fourth U.S. iPhone carrier

Posted by:
Date: Wednesday, October 19th, 2011, 09:39
Category: iPhone, News

The south shall rise again.

This time, with its own wireless carrier for the iPhone.

Per Macworld, C Spire Wireless will join Sprint, Verizon, and AT&T as the fourth U.S iPhone carrier. The company, which functions as the largest privately-held cellular carrier in the country, announced on Wednesday that it will begin offering the iPhone 4S “in the coming weeks.”

C Spire is a regional carrier; until last month, it did business as Cellular South. The company accepts customers primarily in the southeast, focusing on Mississippi, Tennessee, Alabama, and Florida. Dave Miller, C Spire’s Media Relations Manager, stated that he couldn’t yet comment on whether the company would also carry the iPhone 4 or 3GS, though he did say “more details will be coming out soon about all the Apple devices we will offer.” C Spire is a CDMA carrier, like Sprint and Verizon.

Like Sprint, C Spire currently offers plans that include unlimited data. Miller indicated that he couldn’t yet confirm what plans the company would offer for the iPhone 4S, but declared that C Spire offers “what we consider the best plan in the industry, the 80/40 plan.” That plan offers unlimited minutes, text, and data for US$80 per month for your first line, and US$40 for additional lines.

An Apple spokesperson also confirmed that C Spire will carry the iPhone 4S soon.

Stay tuned for additional details and if you have any feedback from your experience with C Spire, please let us know in the comments.

Apple posts $28.27 billion revenue, $6.62 billion profit for Q4 2011, still disappoints some analysts

Posted by:
Date: Wednesday, October 19th, 2011, 04:00
Category: Finance, News

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You can offer evidence of something pretty amazing, but you’ll never win the entirety of your audience over all the time.

In this vein, Apple released the financial results for its fiscal fourth quarter yesterday, reporting record sales of the Mac and iPad product lines as well as the company’s highest September quarter revenue and earnings ever, the news still failing to meet some analysts’ expectations.

Per Mac|Life, Apple announced its quarterly financial results for the fiscal 2011 fourth quarter which ended on September 24. Even without a new iPhone over the summer, the company still racked up quarterly revenue of US$28.27 billion and quarterly net profit of US$6.62 billion, or US$7.05 per diluted share. Last year at the same time, Apple had revenue of US$20.34 billion and net quarterly profit of US$4.31 billion, or US$4.64 per diluted share. The company’s gross margin was 40.3 percent compared to 36.9 percent in the same quarter a year ago, with international sales accounting for 63 percent of the quarterly revenue.

Even with this at hand, analysts on Wall Street looked at the report glumly, with Apple missing their own expectations of US$7.22 per share and revenue of US$29.5 billion. Per the Wall Street Journal, Apple hasn’t missed earnings forecasts since the second quarter of 2002, but others are saying sometime in 2004 instead. Whatever the case, the stock fell eight percent after hours but rebounded just a bit to close at US$398 per share.

While Apple has already sold more than four million iPhone 4S devices in the first weekend which won’t be accounted for until next quarter, the company still managed to move 17.07 million of the older handsets in the current quarter, a 21 percent year-over-year growth and certainly nothing to sneeze at. 11.2 million iPads flew out the door, marking a 166 percent increase from the same quarter last year, with 4.89 million Macs also finding homes in the quarter, a 26 percent unit increase.

“We are thrilled with the very strong finish of an outstanding fiscal 2011, growing annual revenue to US$108 billion and growing earnings to US$26 billion,” said Tim Cook, Apple’s CEO. “Customer response to iPhone 4S has been fantastic, we have strong momentum going into the holiday season, and we remain really enthusiastic about our product pipeline.”

One product category that took a hit was the iPod, which sold only 6.62 million units during the quarter, marking a 27 percent decline from the same quarter last year — but certainly not bad for a lineup that’s now a decade old, and the iPod continues to hold more than 70 percent market share.

“We are extremely pleased with our record September quarter revenue and earnings and with cash generation of US$5.4 billion during the quarter,” said Peter Oppenheimer, Apple’s CFO. “Looking ahead to the first fiscal quarter of 2012, which will span 14 weeks rather than 13, we expect revenue of about US$37 billion and we expect diluted earnings per share of about US$9.30.”

As usual, Apple held a conference call to provide further highlights and field questions from analysts and investors, with CEO Tim Cook noting that it marks the first since the passing of co-founder Steve Jobs. “The world has lost a visionary and an amazing human being,” Cook stated. “He was an amazing leader and mentor. His spirit will forever be the foundation of Apple, and we are dedicated to continuing the amazing work that he loved so much.”

Cook then got down to business by turning things over to CFO Peter Oppenheimer, who repeated most of the details from Apple’s earlier press release before throwing out some additional numbers. These included iTunes Store revenue of US$1.5 billion, 180 million iBooks sold, US$11 billion in revenue from iPhone handsets and accessories, and six million downloads of OS X Lion in the quarter.

Asia-Pacific growth doubled year over year, which the company was expecting to fall when it became clear in June that no new iPhone was on the horizon. The handset is now available on 230 carriers in 105 countries, with Consumer Reports listing the device with its highest customer satisfaction rating for the sixth consecutive time. 93 percent of Fortune 500 companies are now either deploying or testing the iPhone, up from 91 percent last year.

The App Store is also flying high, with 22 more countries enlisted during the quarter for a total of 123. Retail stores are also enjoying “very strong” year-over-year growth, particularly for Mac and iPad sales, which enjoyed their best quarter ever — which no doubt helped lessen the blow from the iPhone 4S being unveiled in fiscal Q1 2012 instead.

Last but not least, during the closing question and answer session, Cook proclaimed confidence that Apple would have record sales for the next quarter, which includes the all-important holiday season. That quarter will also bring the iPhone 4S to another 22 countries at month’s end, with even more coming by year’s end.

Apple releases Apple TV 4.4.1 update, addresses iTunes library connection bugs

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Date: Tuesday, October 18th, 2011, 09:19
Category: Apple TV, News, Software

It’s the smaller updates that make a difference.

Per AppleInsider, Apple has provided another minor update intended to fix bugs for its Apple TV set-top box.

Apple TV software update version 4.4.1 is now available for download on the device. It can be obtained by navigating to “General,” then “Settings,” and choosing Update Software.

According to Apple, the software update addresses an issue that required a small number of Apple TV units to be connected to iTunes in order to complete last week’s 4.4 update.

One of the major features added with last week’s iOS 5 update is AirPlay mirroring, which allows a user to send their iPad 2 display wirelessly to the Apple TV. It also allows console-style gaming via supported titles like Real Racing 2 HD.

Last week’s Apple TV update also added access to Apple’s new iCloud-powered Photo Stream feature, which automatically uploads pictures taken with an iPhone or iPad 2 and shares them among iOS devices. With the update, users can view Photo Stream pictures on their HDTV.

The update also added access to iTunes Trailers, Wall Street Journal Live, and the ability to watch live games through the National Hockey League’s GameCenter subscription service.

If you’ve tried the new update and have any feedback to offer, please let us know via the comments.

Apple now requiring customers to go through online reservation system before purchasing an iPhone 4S at an Apple Store retail location

Posted by:
Date: Tuesday, October 18th, 2011, 04:59
Category: iPhone, News, retail

You’re going to need to call ahead.

Per AppleInsider, Apple said on Monday that customers looking to purchase a new iPhone 4S from its US or Canadian based retail outlets will first be asked to make a reservation online, suggesting that record-setting sales of the device coupled with an upcoming international expansion are straining availability.

Apple’s “how-to-buy” iPhone webpage now advises that customers can check back online after 9 p.m. where they can attempt to make a reservation for pick up the following day. Customers can check stock availability at each store before they make a reservation, and must select which carrier, color, and capacity they require.

“The iPhone 4S is available in store by reservation only. Reserve yours after 9:00 p.m. tonight for pickup tomorrow. When you come in, you’ll choose a carrier and plan, and we’ll get your iPhone up and running before you leave the store.”

Apple is instituting the restrictions in other countries as well, noting that only on-contract phones are available to walk-in customers, while both on-contract and SIM-free models can be purchased by reserving the night before.

Apple’s in-store reservation requirement is nothing new and underwent significant re-engineering alongside the release of the second-gen iPad.

A source familiar with Apple’s retail operations stated this week that the new shipment of iPad 2 stock sold by some stores on Tuesday was actually delivered on Monday. Apple is said to have elected to hold the inventory for a next-day sale to grant its inventory control specialists the time to “calmly and accurately” process new shipments.

It was suggested that the change could be a “lesson learned” following the launch of major in-demand products in 2010: the iPhone 4 and first-generation iPad. For those launches, Apple’s reservation system was said to have been plagued by a myriad of problems, including technical glitches that caused reservations to disappear, and resellers attempting to “game” the system.

Apple’s previous strategy was to get products from the pallet to the shelf as fast as possible. But that approach was said to have caused “utter havoc” for Apple’s retail employees, and led to inventory inaccuracies.

Under the revised strategy, Apple retail stores know exactly how many units it has to offer up for reservations the following day, allowing it automatically accept a specific number of reservations that it can guarantee to customers.

In years past, any excess iPhones or iPhone reservations that go unclaimed by the end of the day are made available for sale to walk-in customers.

The iPhone 4S is currently available in the U.S., Australia, Canada, France, Germany, Japan and the U.K., with availability coming to 22 more countries by Oct. 28, and more than 70 countries by the end of the year.

Stay tuned for additional details as they become available and if you have any feedback on your iPhone 4S purchase experience, please let us know in the comments.

MobileMe users vent frustrations about iCloud transition issues

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Date: Monday, October 17th, 2011, 11:02
Category: iCloud, News, Software

If you’re going to give birth to something (overarching cloud services included), you’re going to have some labor pains…

Per AppleInsider, a number of users have vented their frustrations as they have attempted to migrate from MobileMe to iCloud. One person explained in an e-mail that they have called AppleCare, used online support, and even asked for help at a local retail store.

“I bought a MobileMe subscription when they came out,” the user wrote in their e-mail. “Until Wednesday I didn’t (realize) this created a new (Apple ID). I asked (iTunes) support to add this MobileMe address to my current (iTunes Apple ID) as this was to become my primary email address.

“On Wednesday when iCloud came out it became apparent that this MobileMe email address could not be verified on the MobileMe account as it was in use by my old (iTunes Apple ID). So (I) went to appleid.apple.com to try to change the Primary email address to something different in my iTunes AppleID but it wouldn’t let me.” Calls made to AppleCare couldn’t resolve the problem, they said.

It’s a similar story for another user, who has one Apple ID used to purchase applications and music, which is separate from the e-mail address used for their MobileMe account. The person is in a position where they must choose between the e-mail address associated with their MobileMe account, or the Apple ID that they have used to purchase applications and music.

Another person said that upon setting up their iOS device, they were asked to create a me.com e-mail address, but they were unable to do this on an iOS device or a MacBook Air.

The users stated that after speaking with a senior technical support representative at Apple, they were told that Apple is “not allowing new me.com e-mail addresses,” but only allowing MobileMe accounts to be converted to iCloud. The representative allegedly indicated that Apple has been receiving many calls about the issue, but they do not know when a fix will be available.

A similar list of headaches for MobileMe users making the move to iCloud was also detailed Monday by Chris Foresman of Ars Technica. He noted that the issues can also apply to users who have shared an Apple ID with family members, allowing purchases like software from the App Store to be installed on multiple devices — a practice allowed with Apple’s terms of service.

“Unless all devices are going to be synced to the same data store — with everyone sharing contacts, calendars, and other information — other users who were previously dependent on that account may have to re-purchase apps or music,” he said.

Apple CEO Tim Cook allegedly indicated in an e-mail in September that Apple is working to allow users to merge multiple Apple IDs. But that ability has not yet arrived.

Apple launched its free iCloud service last Wednesday, along with the release of iOS 5 for the iPhone, iPad, and iPod touch, and an update for Mac OS X 10.7 Lion adding iCloud support. iCloud will back up users’ personal data on their iOS device to Apple’s remote servers in the cloud, and also keeps data, documents, calendars and contacts synced across a number of devices with the use of an Apple ID.

If you’ve had any issues in your own MobileMe to iCloud transition, please let us know in the comments.

iLounge review finds iPhone 4S battery less robust for 3G data, media when compared to iPhone 4

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Date: Monday, October 17th, 2011, 10:25
Category: battery, iPhone, News

The good news is that the iPhone 4S is out and is being regarded as fairly spiffy.

The bad news is that its battery may not be the greatest thing in the known universe.

Per the iLounge review, the site compared the iPhone 4 battery to the iPhone 4S battery to test comparative better times given various functions.

For tests with 3G Data, Audio Playback, Video Playback, and Video Recording, iLounge found that the iPhone 4S came in under the iPhone 4′s battery life times. For Wi-Fi and FaceTime testing they found it to be similiar to the iPhone 4, and on cellular calls, they found the iPhone 4S slightly better.

One interesting finding with 3G data was that while their Verizon 4S unit ran for the same time as the AT&T model (~ 5 hours and 54 minutes), they found the Sprint model to lag at 5 hours and 23 minutes. Comparisons across mobile providers may not be completely fair due to differences in signal strength which could impact battery life.

In voice calls, they found the AT&T iPhone 4 and AT&T iPhone 4S to have comparable times of around 7 hours and 6-16 minutes. The Verizon 4S model, however, showed a surprising 8 hours and 27 minutes, while the Sprint 4S again lagged at 6 hours and 27 minutes. iLounge notes that the Verizon model may have shown 4 bars more often than the other two.

Both media playback and recording has taken a hit on the iPhone 4S as compared to the iPhone 4. For video recording, of course, it should be noted that the iPhone 4S is recording much higher resolution video than the iPhone 4.

Ultimately, their conclusion on iPhone 4S battery life is based on what your exact usage model is:

If you spend much of your day near a Wi-Fi network and only rely upon the iPhone 4S for web browsing and phone calling, you won’t notice a major difference—unless you’re thinking of switching to Sprint, in which case we’d be a little concerned. Similarly, if you use 3G data, plan to record or play videos, or want to listen to hours of audio during the day, you can expect greater battery drain from the iPhone 4S.

There may be some confounding data due to regional signal strengths, but given the other complaints about Sprint’s data speeds, it still seems to be the worst choice amongst the iPhone carriers.

In other news, some users have reported dramatically decreased battery life on their iPhone 4S. One solution to that is said to be the calibration of the battery, in which case you drain your entire battery once and then charge to full. Some have found their battery gauge to be inaccurate until this is performed. Apple includes other tips on their site about improving your battery life on the iPhone.

Stay tuned for additional details as they become available and if you’ve had a few days to tinker with the new iPhone 4S, please let us know what you think in the comments.