O'Grady's PowerPage » iPhone

AppleCare+ policies/rules shifted, coverage now available for sale within 30 days of iPhone 4S purchase

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Date: Friday, November 18th, 2011, 11:24
Category: iPhone, News

AppleCare has always been a good thing, it’s just that its details can get a bit muddled.

Alongside the launch of the iPhone 4S, Apple also debuted a new US$99 AppleCare+ program offering an extended warranty with accidental damage coverage. The AppleCare+ package replaced the previous US$69 AppleCare for iPhone offering that did not offer accidental coverage.

Some confusion about the AppleCare+ program arose in its early days, stemming in large part from Apple’s requirement that the coverage be purchased at the same time as the iPhone, a requirement that seemed to conflict with the legal text of the agreement which stated that AppleCare+ must be purchased within the device’s one-year standard warranty period. Regardless, a number of customers were not offered the AppleCare+ option at the time of pre-ordering, and Apple addressed the issue by offering a temporary exception to allow any early iPhone purchaser to obtain AppleCare+ through November 14th.

With that deadline for delays AppleCare+ purchases having now passed, Apple appeared set to revert to the original policy of requiring that the plan be purchased at the same time as the iPhone according to MacRumors. Apple has now updated its AppleCare+ page to indicate that users can purchase it in-person at an Apple retail store or over the phone any time within 30 days after the iPhone purchase.

How to get AppleCare+:

– Add it to your shopping cart during the checkout process when you purchase your new iPhone.

– Buy it within 30 days of your iPhone purchase at an Apple Retail location (requires a Genius Bar appointment, inspection of the iPhone & proof of purchase).

– Or call 1-800-275-2273 (requires proof of purchase).

Apple has also revised the AppleCare+ terms and conditions to remove the previous mention of the option to purchase any time within the one-year standard warranty period.

In addition to the new 30-day window, SprintFeed reports that it has received an internal Sprint notice indicating that the original amnesty period for early iPhone 4S purchasers has also been extended through December 15th. The wording does suggest, however, that the 30-day limit still applies to these customers, so customers who purchased the iPhone 4S on launch day would still be out of luck given that the window has now passed for them. But the policy does offer some continuing retroactive coverage for customers who purchased their devices less than 30 days ago.

Stay tuned for additional details as they become available and if you have any positive or negative stories about AppleCare+ and your iPhone 4S, please let us know.

Some users reporting “Invalid SIM” error after updating iPhone 4S units to iOS 5.0.1

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Date: Thursday, November 17th, 2011, 11:46
Category: iPhone, News, Software

This doesn’t bode too well…

Per AppleInsider, multiple users on Apple’s discussion boards complaining that the recent iOS 5.0.1 update has lead to messages that read “Invalid SIM” and “SIM Failure” on their iPhone 4S users. This person said the errors began occurring after they updated to iOS 5.0.1, though other users posting on Apple’s official Support Communities website, in a thread with more than 30,000 views to date, have experienced similar problems since the iPhone 4S first went on sale in October.

“This problem can only be solved when you reboot your iPhone,” the person, who is an AT&T customer, wrote in an e-mail. “Everything else fails — restore, removal of the SIM, etc.”

When users experience a SIM-card-related error, basic functions including making phone calls, sending text messages, and using mobile data become unavailable, as the handset cannot make a connection with the wireless data provider.

The iPhone 4S is a “world phone,” which means its redesigned antenna and internal components are compatible with both CDMA and GSM carriers. Micro SIM cards placed in the iPhone 4S are only used by GSM carriers to identify a subscriber and grant them access to a carrier’s wireless network.

But while only GSM carriers, like AT&T in the U.S., use the micro SIM slot on the iPhone 4S, users on CDMA carriers, like Verizon and Sprint, have also reported experiencing SIM-card-related errors. iPhone 4S units sold through CDMA carriers come with a “roaming SIM” installed, which allows CDMA customers to roam worldwide on GSM networks.

“No service on my white 32 GB 4S on Verizon,” user ‘racyb’ wrote in October. “Did a shutdown and reboot….it went into searching mode and finally found Verizon again after 1 minute. What is going on?”

Since the release of iOS 5.0.1 earlier this month, another thread at the Apple Support Communities website features more users who say the problems began occurring after they updated their iPhone 4S. Some say their iPhone displays full signal reception, yet error messages like “Call Failed” and “Invalid SIM” continue to display.

“Same problem here in Brazil,” user ‘GuiMedrado’ wrote on Wednesday. “Bought my 4S – 32GB unlocked in Switzerland and couldnt’ make it work after upgrading to 5.0.1. Any solution?”

The iOS 5.0.1 update was released earlier this month in an attempt to address battery life issues reported by some users. But some battery-related problems have remained, and Apple has publicly said it is still working to fix those issues.

One rumor this week claimed that Apple will issue a new update, iOS 5.0.2, no later than next week in a second attempt to improve battery life with iOS 5. There was no mention of any fixes for SIM card issues or error messages.

Stay tuned for additional details as they become available and if you’ve seen this bug on your end, please let us know.

Apple looks into universal power adapter to charge MacBook, iOS devices

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Date: Thursday, November 17th, 2011, 07:58
Category: News, Patents


It’s the patents that make things interesting.

Per freepatentsonline, Apple has shown interest in building a new universal power adapter compatible with different DC voltage levels, allowing portable devices like a MacBook Pro, iPhone and iPad to be charged at the same time with just one wall plug.

The proposed invention was revealed this week in a new Apple patent application filed with the U.S. Patent and Trademark Office. The filing, entitled “Multi-Output Power Supply,” notes that most commercially available adapters do not include multiple outputs for supplying different DC voltage levels.

“As such, users may often purchase a device-specific adapter for powering a device,” it states. “However, this requires that the user carry a separate adapter for each device, which can be cumbersome when a user is traveling, as many users forget to bring all of the associated adapters required for various devices.”

Those adapters can also be relatively bulky, Apple notes, making them less than ideal to carry while traveling. The company also said that it can be confusing to users when multiple adapters are at use in a stationary location, like a home or office.

Apple’s solution is a new universal power supply that would connect to multiple electronic devices. This would make it unnecessary for users to carry multiple power adapters while traveling with multiple portable devices.

The filing describes a single power adapter that includes a DC-to-DC converter, allowing it to meet the different voltage requirements of unique devices. The adapter could also intelligently control power supplied through its outlets to ensure that the correct voltage is sent out to appropriate devices.

In addition to iPods, iPhones and iPads, the application specifically notes that such a system could also be compatible with Apple’s patented MagSafe technology, used to supply power to the company’s MacBook line of notebooks.

The charging cable could include a power “brick” similar to the ones currently used with a MacBook Pro or MacBook Air. That brick would include the necessary voltage converter, and could allow another portable device like an iPhone to be plugged in to charge.

The proposed invention was first filed by Apple in May of 2010, and was made public this week. It is credited to Aleksandar Pance, Nicholas Alan Rundle, and John Douglas Field.

The latest application is not the first time Apple has shown interest in redesigning its power adapters to allow charging of multiple devices. In September, another filing showed the company is interested in building a universal charger that would allow portable devices to not only recharge their batteries, but also sync data while plugged in to the same adapter.

Apple releases iTunes 10.5.1 update, includes long-anticipated iTunes Match feature

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Date: Monday, November 14th, 2011, 11:15
Category: News, Software


On Monday, Apple released iTunes 10.5.1, the latest version of its multimedia/jukebox application for Mac OS X. The new version, a 102 megabyte download, offers the following fixes and changes:

– Introducing iTunes Match. Store your entire music library in iCloud, including music you’ve imported from CDs, and enjoy your collection anywhere, anytime, on your iPhone, iPad, iPod touch, computer, or Apple TV.

iTunes 10.5.1 requires Mac OS X 10.5 or later to install and run.

If you’ve tried the new version and have any feedback, let us know in the comments.

Apple now offering unlocked, contract-free iPhone 4S units via online store to U.S. customers

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Date: Friday, November 11th, 2011, 10:40
Category: iPhone, News

You’ve wanted it since 2007 and it’s finally here.

Per AppleInsider, Apple has begun offering its unlocked iPhone 4S contract-free from the online store.

The unlocked iPhone 4S starts at US$649 for the 16GB model, while customers can also get a 32GB option for US$749, or 64GB for US$849. All three models are estimated to ship within one to two weeks when ordered from Apple’s online store.

The unlocked iPhone 4S is only supported on GSM networks, like AT&T in the U.S. Users can also obtain a micro-SIM card to use on overseas carriers when traveling abroad.

Customers of CDMA networks, like Verizon and Sprint, should not buy the unlocked iPhone 4S, because it cannot be activated on their networks, even though the iPhone 4S is a “world phone” compatible with both GSM and CDMA networks.

“If you don’t want a multiyear service contract or if you prefer to use a local carrier when traveling abroad, the unlocked iPhone is the best choice,” Apple’s official product description reads.

“It arrives without a micro-SIM card, so you’ll need an active micro-SIM card from any supported GSM carrier worldwide. To start using it, simply insert the micro-SIM card into the slot on your iPhone and turn it on by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to set up your iPhone.”

The company warns that a credit check may be required for customers to buy the unlocked iPhone 4S, and the handset is only available to buy for customers who are 18 or older.

Apple first revealed that the new iPhone 4S would be sold unlocked and contract-free in October. The sale of the unlocked iPhone 4S at Apple’s online store in the U.S. means the company met is previously promised deadline of November.

The unlocked iPhone 4S arrives five months after Apple began selling the GSM iPhone 4 unlocked in June. The contract-free iPhone 4 also carried a starting price of $649 for 16GB.

Stay tuned for additional details and while it may be pricey, it’s the unlocked, contract-free freedom you’ve been hankering for.

Sprint to require locked SIM cards on iPhone 4S units starting today

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Date: Friday, November 11th, 2011, 05:35
Category: iPhone, News

You might not be crazy about this.

Per SprintFeed, new iPhone 4S users on Sprint will have the SIM card locked from Friday, November 11 onwards, a last-minute leak uncovered. The activation process from here onwards will require that customers at least initially use a Sprint SIM when traveling abroad. Sprint’s memo allows for an unlock through the Worldwide team, although it didn’t reaffirm whether this was possible for free following the 60-day window mentioned earlier.

Existing subscribers whose iPhones were already activated before November 11 should still keep their unlocked SIM slots and have the freedom right away to use a GSM carrier’s SIM.

The move adds a restriction and, during the period that the SIM card is locked, will make customers pay more than they have to for roaming. If a temporary lock, however, it’s most likely to prevent customers from exploiting Sprint to buy an unlocked phone, cancel service, and promptly go to another carrier or another country with a fully functioning GSM device.

Stay tuned for additional details as they become available.

Apple releases iOS 5.0.1 update, offer battery, security, document, speech recognition fixes

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Date: Thursday, November 10th, 2011, 12:23
Category: iOS, iPad, iPhone, iPod, News, Software

You’ve been hankering for it and it’s here.

On Thursday afternoon, Apple released iOS 5.0.1, the latest version of its iOS operating system for its iPhone, iPod touch and iPad devices. The update, a several hundred megabyte download, can be snagged by plugging in your respective iOS device and checking for updates in iTunes and will take several minutes to create a backup file in iTunes, install, update firmware and perform additional tasks.

The update offers the following fixes and changes:
– Fixes bugs affecting battery life.

– Adds Multitasking Gestures for original iPad.

– Resolves bugs with Documents in the Cloud.

– Improves voice recognition for Australian users using dictation.

iOS 5.0.1 requires an iPhone 3GS, 4 or 4S, an iPad, iPad 2 or third or fourth generation iPod touch to install and run.

If you’ve tried the new iOS update and have any feedback to offer, please let us know in the comments.

Consumer Reports signs off on iPhone 4S, cites antenna issue as resolved

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Date: Wednesday, November 9th, 2011, 07:25
Category: iPhone, News

If you can win over “Consumer Reports”, that’s saying something.

Per Boy Genius Report, Consumer Reports magazine, which stated that it refused to “recommend” the iPhone 4 due to antenna-based issues, on Tuesday proclaimed that the redesigned antenna system on Apple’s iPhone 4S is no longer affected by the dreaded death grip.

“In special reception tests of the iPhone 4S that duplicated those we did on the iPhone 4, the newer phone did not display the same reception flaw, which involves a loss of signal strength when you touch a spot on the phone’s lower left side while you’re in an area with a weak signal,” the independent consumer shopping guide stated on its blog.

While the new antenna allowed the iPhone 4S to score higher than its predecessor in Consumer Reports’ ratings, the improvements still weren’t enough to top Samsung’s Galaxy S II, the LG Thrill or the Motorola DROID BIONIC.

If you have two cents to hurl in regarding the iPhone 4S’ current antenna and its reception, please let us know what’s on your mind via the comments.

Rumor: Adobe to announce cancelation of Flash Player for mobile platforms

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Date: Wednesday, November 9th, 2011, 04:20
Category: iOS, iPad, iPhone, iPod, News, Software

It’s had a good run, but maybe it’s time to move on to something else.

Per ZDNet, Adobe has briefed its employees on the company’s plans to abandon development of Flash player for mobile browsers in a blow to Google Android and Research in Motion PlayBook tablets, according to a new report.

Citing “sources close to Adobe” late Tuesday, ZDNet went on to claim that the company will soon make the following announcement, possibly as early as Wednesday:
“Our future work with Flash on mobile devices will be focused on enabling Flash developers to package native apps with Adobe AIR for all the major app stores. We will no longer adapt Flash Player for mobile devices to new browser, OS version or device configurations. Some of our source code licensees may opt to continue working on and releasing their own implementations. We will continue to support the current Android and PlayBook configurations with critical bug fixes and security updates.”

Adobe’s partners will reportedly receive an email briefing them on the fact that it is “stopping development on Flash Player for browsers on mobile,” the report continued. The company will instead focus its efforts on mobile applications, desktop content “in and out of browser,” and investments in HTML5.

The rumored announcement can largely be seen as a win for Apple and a loss for Android tablets and the Playbook. Competitors to the iPad and iPhone had originally touted Adobe Flash as a major selling point for their devices over Apple’s mobile offerings, which have eschewed Flash. RIM had highlighted in videos the fact that its BlackBerry PlayBook tablet was Flash-capable.

Making the resource-intensive Flash work for low-power mobile situations has long been a thorn in Adobe’s side. The company has encountered delays as it struggled to streamline Flash to run on mobile processors. Earlier this year, Motorola bragged that its Xoom tablet would come “fully Flash-enabled,” but then went ahead and launched the device without initial Flash support, promising to add it later.

The end of mobile Flash could also be seen as a vindication of Apple’s decision to steer clear of it. The late Steve Jobs famously called out Adobe for its struggles with Flash.

“Flash has not performed well on mobile devices. We have routinely asked Adobe to show us Flash performing well on a mobile device, any mobile device, for a few years now. We have never seen it,” Jobs said in an open letter last April.

“Flash was created during the PC era – for PCs and mice. Flash is a successful business for Adobe, and we can understand why they want to push it beyond PCs. But the mobile era is about low power devices, touch interfaces and open web standards – all areas where Flash falls short.”

In recent months, Adobe has moved towards HTML5. For instance, in September, the company announced that its Flash Media Server product would support the delivery of HTML5 video to Apple’s iPhone and iPad devices. Adobe also unveiled this summer work on an Edge web development tool that will enable creation of Flash-style animations through HTML5.

Adobe’s decision to drop development of mobile Flash comes as the company has initiated a round of layoffs due to restructuring. According to a press release on Tuesday, the software maker is aiming to focus more on “Digital Media and Digital Marketing” and will cut 750 full-time positions in North America and Europe as a result.

Stay tuned for additional details as they become available.

Apple Store app hits 2.0, adds in-store pickup, Easy Pay features

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Date: Tuesday, November 8th, 2011, 07:37
Category: iOS, iPad, iPhone, iPod Touch, News, retail, Software


Apple may not make all aspects of your life easier at all times, but they do try to streamline buying more of their products…

Per AppleInsider, Apple has updated its official Apple Store application for iOS, adding the new “Personal Pickup” option, as well as an “Easy Pay” feature, which allows customers to pay for an item on their own, direct from an iPhone, while in a retail store.

The Apple Store application was updated on Tuesday to version 2.0. The free application is a 4.0MB download that requires iOS 4.2 or later to install and run and is compatible with the iPhone, iPod touch and iPad.

The most significant new features in the update are EasyPay and Personal Pickup. With EasyPay, an iPhone 4 or iPhone 4S the user can scan the barcode of an accessory while in a store, and complete the transaction using the same credit card information tied to their Apple ID.

Word of the self-checkout option first surfaced last week, and accurately revealed that the option would only apply to accessories and items found on the shelf. Users cannot complete a self-checkout with more expensive items that are kept in Apple’s retail stockrooms, including the iPhone, iPad, iPods or Macs.

The updated Apple Store application also features a built-in Personal Pickup feature. With the software, users can buy an item on their iOS device, and then pick it up in a store in less than an hour if it is in stock.

Apple began offering an in-store pickup option on its website last month with a trial that began in San Francisco, Calif., and quickly spread to New York City stores. The in-store pickup option is currently available in the U.S. only.

The full list of new features included in version 2.0 of the Apple Store iOS application are included below:

Personal Pickup: Buy in the app and choose to pick up your order at any Apple Retail Store. Most in-stock orders are available for pickup within an hour. (U.S. only)

EasyPay: Purchase select accessories in store quickly by scanning the barcode and completing your transaction right in the app. (U.S. only, requires iPhone 4 or iPhone 4S)

Track your stuff: View the status of current and previous orders from the order status section in the More tab.

If you’ve tried the new app and its features and have any feedback to offer, please let us know in the comments.