Apple offers free bumper to iPhone 4 customers, explains antenna issue at press conference

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Date: Friday, July 16th, 2010, 10:49
Category: iPhone, News

After being hounded by weeks of complaints regarding the iPhone 4′s antenna, Apple today held a press conference to tackle the press conference head on.

While the company didn’t issue a sweeping recall, it noted that you can get a free bumper case (or a refund if you’ve already purchased one) and that since they can’t make bumpers fast enough, you’ll be able to select from a choice of cases on the Apple website starting late next week.

Per the full play-by-play over at the Apple Core, iPhone 4 customers still have the option of returning the phone for a full refund, with no restocking fee within 30 days. Apple also announced that the white iPhone is going to start shipping at the end of July and that its bringing the iPhone to 17 more countries on July 30, including:

Australia
Austria
Belgium
Canada
Denmark
Finland
Hong Kong
Ireland
Italy
Luxembourg
Netherlands
Norway
New Zealand
Singapore
Spain
Sweden
Switzerland

Stay tuned for additional details as they become available.

Rumor: Apple to avoid iPhone 4 recall, offer details at press conference later today

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Date: Friday, July 16th, 2010, 05:11
Category: iPhone, News

In spite of the press conference scheduled for today, the iOS 4.0.1 update and Apple’s well-documented problems with the iPhone 4′s antenna and reception, a new report claims that a recall of the handset won’t be among the announcements.

According to the Wall Street Journal, a source close to the story has stated the company doesn’t plan to instate a recall of the more than 2 million units it’s shipped worldwide thus far.

That same source echoed an earlier report in claiming that hardware engineers warned chief executive Steve Jobs about the risks of the phone’s new external antenna design nearly a year ago, but that Jobs “liked the design so much that Apple went ahead with its development.”

The report went on to document how Apple’s immense secrecy over new iPhone masked the problem during the company’s evaluation process with its carrier partners, as design verification units were disguised as “stealth” phones that obscured their design and some of their functions.

“Those test phones are specifically designed so the phone can’t be touched, which made it hard to catch the iPhone 4′s antenna problem,” the Journal said. The paper added, citing people familiar with the matter, that Apple afforded carriers “limited time to test the iPhone 4 before its June 24 launch” and equipped them with “fewer devices to test than other handset makers.”

Although Apple declined to comment on its development methods for the new iPhone, a company spokesperson fired back at the claim that a senior antenna expert had expressed his concern over the new design to Jobs, challenging the publication to “produce anything beyond rumors to back this up.”

“It’s simply not true,” the spokesperson said.

Concerns over the iPhone 4′s new antenna design began generating headlines ever since its June 24th launch, when some users began reporting the handset’s propensity to lose reception and sometimes drop calls when cupped in the lower left corner.

Though media coverage of the matter persisted for a couple of weeks on and on-and-off basis, it reached a boiling point earlier this week when Consumer Reports did a 180-degree turn on its stance on the iPhone 4, and announced that it could no longer recommend the device to consumers because of the antenna issues.

Since then, the matter has only escalated further up the chain, with democratic New York Senator Charles Schumer on Thursday issuing an open letter to Jobs, calling Apple’s current solutions to fixing the problem “insufficient” and asking the company to provide a free fix for consumers.

So yeah, it’s been a fun three weeks…

Stay tuned for additional details as they become available.

Apple releases iOS 4.0.1 for iPhone, iOS 3.2.1 for iPad, hunts down long-standing bugs

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Date: Friday, July 16th, 2010, 04:03
Category: iPad, iPhone, News, Software

Following up on rumors, Apple has released iOS 4.0.1 via iTunes. Per MacNN, the update makes just a single major change, that being improved accuracy in iPhone signal display. The company recently promised a software fix in light of reception issues, though it’s now believed the problem is traceable to hardware. The download is only available for the iPhone 3G, 3GS and 4.

For iPad owners, Apple has meanwhile posted iOS 3.2.1. The firmware solves several issues, most notably trouble with Wi-Fi connections. It also corrects a glitch with PDF attachments in Mail, and two video bugs: one causing videos to freeze, and another hampering the official iPad Dock Connector to VGA Adapter. The one feature addition is Bing support for Safari search.

To download and install the updates, which each weigh in at over 300 megabytes, attach your iPhone or iPad to your computer, open iTunes, select the device and search for an update. The process will occur as per usual.

Apple is scheduled to hold a full iPhone 4 press conference today. Stay tuned to the PowerPage for additional details as they become available.

And if you’ve noticed any major changes or would like to offer feedback on this, let us know.

Consumer Reports vouches for Apple’s Bumper as resolution to iPhone 4 antenna bug

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Date: Thursday, July 15th, 2010, 04:49
Category: iPhone, News

There may be a light at the end of the tunnel for Apple’s iPhone 4 reception issues. On Wednesday, Consumer Reports announced that Apple iPhone 4 owners can eliminate reception problems by enclosing their phones in the “Bumper” case Apple sells.

The findings could presage a decision by Apple to offer iPhone 4 owners a free Bumper, as the publication confirmed yesterday that it has been in contact with Apple over its testing results.

Per Macworld UK, the consumer testing organization said it could not recommend the iPhone 4 because of major reception issues when users touched the external antenna, the publication’s engineers went back into their lab to retest with iPhones equipped with Bumpers.

Apple’s Bumper, which retails for US$29, represents the company’s first efforts to move into the iPhone case market.

“With the Bumper fitted, we repeated the test procedure, placing a finger on the Bumper at the point at which it covers the gap [on the lower left side of the case],” said Paul Reynolds, Consumer Reports’s electronics editor, in an entry on the magazine’s blog on Wednesday afternoon.

The publication tested only Apple’s Bumper, although another Consumer Reports editor said yesterday that it was planning on evaluating several different cases.

“The result was a negligible drop in signal strength – so slight that it would not have any effect, in our judgment.”

On Monday, Consumer Reports explained its could-not-recommend decision by describing testing of three different iPhone 4s in its radio frequency (RF) isolation chamber, where a cell tower emulator simulates real-world signals.

The magazine’s engineers also tested several other AT&T-sold phones, including the iPhone 3GS and the Palm Pre. None of those phones showed the signal-loss problems of the iPhone 4.

Stay tuned for additional details as they become available and I’ll happily trade you my first born for a Bumper should the need arise…

Analyst: Full iPhone 4 recall could cost Apple $1.5 billion, affect operating income by 1%

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Date: Wednesday, July 14th, 2010, 04:08
Category: iPhone, News

applelogo_silver

Following up on the iPhone 4 antenna issue, one research investment firm has studied the numbers and determined that a recall of the iPhone 4 could cost Apple as much as US$1.5 billion.

Toni Sacconaghi, an analyst for Bernstein Research, said in a note to clients on Tuesday that while a full product recall is “highly unlikely,” it could theoretically cost the company up to US$250 per phone. Sacconaghi estimates 6 million units sold or in transit, resulting in a recall price tag as high as US$1.5 billion according to CNET.

Another option is for Apple to offer an in-store hardware fix, which could cost US$75 per phone. Giving away a free bumper case, which currently retails for US$29, would be a much cheaper alternative for the Cupertino, Calif., company. Sacconaghi estimates this approach would cost just US$1 per unit.

The report arrives just a day after Consumer Reports warned that it could no longer recommend the iPhone 4. After conducting its own tests inside a radio frequency isolation chamber, the organization issued a statement on its blog reversing its previous recommendation of the phone.

For its part, Apple earlier this month released an open letter stating that the iPhone 4′s reception issues were largely due to an inaccurate formula for calculating signal strength. The company assured that a free software fix would be available in the coming weeks. Consumer Reports’ findings are in opposition to Apple’s statement.

Another Wall Street analyst, Gene Munster with Piper Jaffray, estimated Tuesday that a fix from Apple could impact its operating income by 1%. Like Sacconaghi, Munster also suggested the possibility of issuing free bumper cases. Additionally, the analyst said that since only 25 of users are affected by the issue, the company could “weather the storm” by doing nothing.

Stay tuned for additional details as they become available.

Consumer Reports study recommends duct tape fix for iPhone 4 antenna issue

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Date: Wednesday, July 14th, 2010, 04:29
Category: iPhone, News

It ain’t pretty but it’s recommended by Consumer Reports and it might just be effective.

Per CNN, a sliver of duct tape may be all that’s needed to fix the iPhone 4′s dropped calls issue which has stemmed from the handset’s new antenna design. The report follows a Consumer Reports study which highlights the issue and offers test data to back its claim.

Other sources have stated that purchasing Apple’s bumper protector also helps alleviate the problem, the bumper itself retailing for about US$30.

Take a gander at the video and if you’ve seen this issue on your end or discovered your own fix, let us know.



BMW announces support for iOS 4 “iPod Out” API for upcoming car models

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Date: Tuesday, July 13th, 2010, 06:06
Category: iPhone, iPod, News

When the “iPod Out” API was mentioned at Apple’s iOS 4 preview event back in April, no one really knew what it was. Still, this didn’t stop BMW Group from mentioning that it had integrated iPod Out into its newest BMW and Mini vehicle entertainment systems.

Per Macworld, the iPod Out API allows car manufacturers to integrate the iPod Classic OS look and controls into a vehicle’s on-board entertainment system. Owners of future BMW and Mini models will be able to control their iPod or iPhone fully from the car’s interface controls. In addition, users will have access to their device’s Genius feature and be able to make custom playlists.

In its statement, BMW announced that “future vehicles equipped with this technology will be able to adapt more quickly to the software lifecycles of iPod touch and iPhone.”

BMW Group hasn’t outlined any specific timeline for integration, but notes that support will be coming to future BMW models using BMW ConnectedDrive and Mini models using Mini Connected. Customers who wish to use the iPod Out feature in new BMW Group cars need to have an iPhone or iPod touch running iOS 4.0 or later.

Stay tuned for additional details as they become available.

Apple move closer to obtaining Wi-Fi license for Chinese market iPhones

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Date: Monday, July 12th, 2010, 07:51
Category: iPhone, News

Since its inception into the Chinese marketplace, Apple’s iPhone has been restricted from incorporating a Wi-Fi capability.

That may be about to change as this week, Chinese regulators issued a network access license for an Apple iPhone that is equipped to use the China-developed wireless LAN security protocol, WAPI (WLAN Authentication and Privacy Infrastructure). China’s Telecommunications Equipment and Certification Center (TENAA) published photos of the phone, which appears to be an iPhone 3G, on its Website.

Per Macworld, representatives from Apple and China Telecom, the local carrier that Apple has selected as its partner, would not comment on the device’s capabilities, nor when it would go on sale.

When iPhones began officially entering the Chinese market in 2009, Apple was forced to disable their Wi-Fi capabilities to comply with Chinese laws. At the time, Chinese regulators would only allow mobile phones using the Chinese WAPI protocol for secure wireless access.

Stay tuned for additional details as they become available.

We Have a Winner: Outlet Charging Proves Faster for iPhone 4

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Date: Monday, July 12th, 2010, 04:02
Category: iPhone, iPod, News

Among the great debates of computer technology (along with whether or not to shut your computer down for the night or put it to sleep and how this affects the hardware) is the question as to whether or not to charge an iPhone or similar device via an outlet or USB port. Even in the case of charging an iPad, where the user receives a “not charging” message near the battery indicator, the device is charging, but slowly.

The guys over at When Will Apple? took the time to do a pretty decent job of comparing charging times on the iPhone 4, comparing USB to AC outlet. The conclusion: USB charging takes 23% longer to charge an iPhone 4 than charging via an AC outlet. If you’re in a rush to charge your phone, that’s a pretty significant difference.

The little flaw in this test is not knowing the amount of charge coming from the USB port used, as not all USB ports are created equal.

If you’ve found a different result on your end, please let us know.

Apple posts changes to MobileMe back end, apps

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Date: Friday, July 9th, 2010, 05:25
Category: News, Software

There’s always something happening on the server end and Apple’s MobileMe service is no exception. Per CNET, Apple released a new bout of changes to the MobileMe services on Thursday. The changes cover everything from iApp improvements to using the MobileMe website and working from within OS X 10.6.4:

Improvements with iOS 4.0 (for iPhone and iPod touch):
The Mail app supports MobileMe Mail aliases when composing or replying to messages.

Find My iPhone app:
The new Find My iPhone app allows you to find your device from another iPhone, iPad, or iPod touch.

iDisk app version 1.2:
Designed for both iPhone and iPad.
Option to open iDisk documents in compatible apps (such as open a PDF file in iBooks).

Gallery app version 1.1.1:
When viewing individual photos over a Wi-Fi network, higher resolution images are automatically downloaded on iPhone 4.

Improvements with Mac OS X v10.6.4:
Fixes an issue that may cause Address Book contacts to disappear when sharing is enabled.

MobileMe Control Panel 1.6:
Improves syncing of MobileMe Contacts with Microsoft Outlook. See this article for details.

Mail at me.com:
The new MobileMe Mail web application is available for all users.

Find My iPhone at me.com:
The Find My iPhone web application has a full-screen map view. Multiple devices are listed in a sidebar.

Calendar Beta at me.com:
The beta includes a new web application with support for calendar sharing and event invitations.

Me.com website:
Clicking the cloud icon brings up an application switcher.
Clicking your name allows you to access Help, Account, and sign out.