MobileMe users vent frustrations about iCloud transition issues

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Date: Monday, October 17th, 2011, 11:02
Category: iCloud, News, Software

If you’re going to give birth to something (overarching cloud services included), you’re going to have some labor pains…

Per AppleInsider, a number of users have vented their frustrations as they have attempted to migrate from MobileMe to iCloud. One person explained in an e-mail that they have called AppleCare, used online support, and even asked for help at a local retail store.

“I bought a MobileMe subscription when they came out,” the user wrote in their e-mail. “Until Wednesday I didn’t (realize) this created a new (Apple ID). I asked (iTunes) support to add this MobileMe address to my current (iTunes Apple ID) as this was to become my primary email address.

“On Wednesday when iCloud came out it became apparent that this MobileMe email address could not be verified on the MobileMe account as it was in use by my old (iTunes Apple ID). So (I) went to appleid.apple.com to try to change the Primary email address to something different in my iTunes AppleID but it wouldn’t let me.” Calls made to AppleCare couldn’t resolve the problem, they said.

It’s a similar story for another user, who has one Apple ID used to purchase applications and music, which is separate from the e-mail address used for their MobileMe account. The person is in a position where they must choose between the e-mail address associated with their MobileMe account, or the Apple ID that they have used to purchase applications and music.

Another person said that upon setting up their iOS device, they were asked to create a me.com e-mail address, but they were unable to do this on an iOS device or a MacBook Air.

The users stated that after speaking with a senior technical support representative at Apple, they were told that Apple is “not allowing new me.com e-mail addresses,” but only allowing MobileMe accounts to be converted to iCloud. The representative allegedly indicated that Apple has been receiving many calls about the issue, but they do not know when a fix will be available.

A similar list of headaches for MobileMe users making the move to iCloud was also detailed Monday by Chris Foresman of Ars Technica. He noted that the issues can also apply to users who have shared an Apple ID with family members, allowing purchases like software from the App Store to be installed on multiple devices — a practice allowed with Apple’s terms of service.

“Unless all devices are going to be synced to the same data store — with everyone sharing contacts, calendars, and other information — other users who were previously dependent on that account may have to re-purchase apps or music,” he said.

Apple CEO Tim Cook allegedly indicated in an e-mail in September that Apple is working to allow users to merge multiple Apple IDs. But that ability has not yet arrived.

Apple launched its free iCloud service last Wednesday, along with the release of iOS 5 for the iPhone, iPad, and iPod touch, and an update for Mac OS X 10.7 Lion adding iCloud support. iCloud will back up users’ personal data on their iOS device to Apple’s remote servers in the cloud, and also keeps data, documents, calendars and contacts synced across a number of devices with the use of an Apple ID.

If you’ve had any issues in your own MobileMe to iCloud transition, please let us know in the comments.

Apple sells over four million iPhone 4S units in first weekend of availability

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Date: Monday, October 17th, 2011, 06:48
Category: iPhone, News

If you were alive on Friday, you probably made an effort to snag a brand new iPhone 4S.

So did several million other people.

Per AppleInsider, Apple sold a total of 4 million units in its first three days of availability.

“iPhone 4S is off to a great start with more than four million sold in its first weekend—the most ever for a phone and more than double the iPhone 4 launch during its first three days,” said Philip Schiller, Apple’s senior vice president of Worldwide Product Marketing. “iPhone 4S is a hit with customers around the world, and together with iOS 5 and iCloud, is the best iPhone ever.”

Sales of four million iPhone 4S units in three days more than double’s the company’s previous record of 1.7 million iPhone 4 units sold in the summer of 2010.

Apple also revealed that more than 25 million customers are already using iOS 5, the latest mobile operating system upgrade for the iPhone, iPad and iPod touch. Those 25 million customers have made the upgrade in just five days of availability.

More than 20 million customers have also signed up for iCloud, the set of free cloud-based services offered by Apple for iOS and Mac OS X 10.7 Lion users. iCloud will remotely store users’ data and push it to all of their devices, automatically.

The iPhone 4S is currently available in the U.S., Australia, Canada, France, Germany, Japan and the U.K. Apple will launch its new iPhone in 22 more countries on Oct. 28, and it will be available in more than 70 countries by the end of the year.

A week ago, Apple announced that it had sold a million preorders of the iPhone 4S on its first day of availability. That provided the first hint that the iPhone 4S was on pace to have a record-breaking start when it went on sale.

The sale of four million iPhone 4S units at launch exceeds Wall Street expectations, which had called for Apple to sell around three million units over the weekend. Analysts have also called for Apple to sell around 25 million total iPhones this holiday quarter, which concludes in December.

If you snagged an iPhone 4S over the past few days and have any thoughts about it, please let us know what you make of Apple’s newest handset via the comments.

Apple releases Security Update 2011-006 for Mac OS X 10.6, 10.7 operating systems

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Date: Thursday, October 13th, 2011, 06:10
Category: News, security, Software

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On Thursday, Apple also released Security Update 2011-006 for the Mac OS X 10.6 and 10.7 operating systems. The update, a 136 megabyte download, offers a series of fixes and changes detailed here.

Security Update 2011-006 requires Mac OS X 10.6.8 or later on the Mac OS X 10.6 end or Mac OS X 10.7.1 or later on the Mac OS X 10.7 end to install and run.

If you’ve tried the security update and have any feedback to offer, please let us know in the comments.

Apple releases iPhoto 9.2 update

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Date: Thursday, October 13th, 2011, 04:20
Category: News, Software

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Along with almost everything else, Apple released iPhoto 9.2 on Thursday, the latest version of its image organization and editing application. The update, a 357 megabyte download which can be be snagged directly or via Mac OS X’s Software Update feature, offers the following major fixes and changes:

- Left and right swipe gestures can now be used to navigate between photos in Magnify (1-up) view.

- Previously imported photos are now displayed in a separate section of the Import window.

- Book/calendar themes and card categories can now be selected using a pop-up menu in the carousel view.

- Resolves an issue that could cause some pages of books to print incorrectly.

- Rebuilding a library now correctly preserves saved slideshows and books.

iPhoto 9.2 retails for US$49 as part of iLife ’11 and requires Mac OS X 10.6.6 or later to install and run.

If you’ve tried the update and noticed any changes, please let us know.

Apple releases Mac OS X 10.7.2 update

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Date: Wednesday, October 12th, 2011, 12:06
Category: News, Software

On Wednesday, Apple released Mac OS X 10.7.2, the update to its recently-released Mac OS X 10.7 “Lion” operating system. The update, a several hundred megabyte download, features the following fixes and changes:

- Allows reordering of desktop spaces and full screen apps in Mission Control.

- Enables dragging files between desktop spaces and full screen apps.

- Addresses an issue that causes the menu bar to not appear in full screen apps.

- Improves the compatibility of Google contact syncing in Address Book.

- Addresses an issue that causes Keynote to become temporarily unresponsive.

- Improves VoiceOver compatibility with Launchpad.

- Addresses an issue that causes a delay in accessing the network after waking from sleep.

- Enables booting in to Lion Recovery from a locally attached Time Machine backup drive.

- Resolves an issue that causes screen zoom to stop working.

- Improves Active Directory integration.

The update can be located, downloaded and installed via the Software Update feature in Mac OS X.

Mac OS X 10.7.2 requires an Intel-based Mac running Mac OS X 10.7.1 to install and run.

If you’ve tried the update and noticed any changes, please let us know in the comments.

Apple releases iTunes 10.5.1 beta update to developer community, focuses on upcoming iTunes Match feature

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Date: Wednesday, October 12th, 2011, 04:50
Category: iCloud, News, Software

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Following the public release of iTunes 10.5 with support for iOS 5 devices, Apple also privately released iTunes 10.5.1 to its developer community, allowing them to test the forthcoming iTunes Match service.

Per AppleInsider, the final release of iTunes 10.5, released earlier Tuesday, does not include support for the US$24.99-per-year iTunes Match service. It will become publicly available later this month, along with another update to iTunes.

Developers can test the iTunes Match service with the first beta of iTunes 10.5.1, supplied to them by Apple on Tuesday. The beta is available for both Mac and Windows, and iTunes Match is currently available only to developers in the U.S.

When it launches later this month, iTunes Match will scan users’ personal music libraries on their computer for music files that were not purchased through iTunes. Those tracks will then be matched up with Apple’s library of over 20 million songs in the iTunes Music Store.

With the annual fee, users will be able to access their library of up to 25,000 songs from any device, and will be able to re-download songs via iTunes in the Cloud. Users will also be able to replace their matched files with higher quality 256Kbps iTunes Plus AAC files, even if the original copy is of lower quality.

Apple’s iTunes Match service is different from competing options with Google and Amazon, which require that a user upload their personal library of tracks to remote servers. Apple’s method bypasses the need for uploading songs by simply matching the files with its own extensive selection.

For songs that may not be available on iTunes, Apple will also upload those files and remotely host them. The songs will then also be available for users to re-download on another Mac or PC, or on the go with an iPhone or iPad.

If you’ve gotten a chance to play around with the beta, please let us know what you make of it.

Otherwise, stay tuned for additional details as they become available.

Apple releases iTunes 10.5 update

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Date: Tuesday, October 11th, 2011, 10:40
Category: News, Software

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On Tuesday, Apple released iTunes 10.5, the latest version of its multimedia/jukebox application for Mac OS X. The new version, a 60.9 megabyte download, offers the following fixes and changes:

- iTunes in the Cloud. iTunes now stores your music and TV purchases in iCloud and makes them available on your devices anywhere, any time, at no additional cost.

- Automatic Downloads. Purchase music from any device or computer and automatically download a copy to your Mac and iOS devices.

- Download Previous Purchases. Download your past music, TV, app, and book purchases again, at no additional cost. Previous purchases may be unavailable if they are no longer on the iTunes Store.

- Sync with your iPhone, iPad, or iPod touch with iOS 5.

- Wi-Fi Syncing. Automatically sync your iPhone, iPad, or iPod touch with iTunes any time they’re both on the same Wi-Fi network.

iTunes 10.5 requires Mac OS X 10.5 or later to install and run.

If you’ve tried the new version and have any feedback, let us know in the comments.

VLC 1.1.12 update released

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Date: Monday, October 10th, 2011, 04:01
Category: News, Software

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Video Lan Client, the nigh-indispensable open source media player for multiple audio and video formats (MPEG, MPEG-2, MPEG-4, Divx, ogg, etc.), was updated to version 1.1.12 The new version, a 31.8 megabyte download, adds the following fixes and changes:

- Bug and security fix release with a improvements for audio output on MacOS and with PulseAudio.

- This release was necessary due to a security issue in the HTTP and RTSP server components, though this does not affect standard usage of the player.

VLC 1.1.12 requires an Intel-based Mac running Mac OS X 10.5 or later to install and run.

If you’ve tried the new version and have any feedback to offer, let us know in the comments.

Parallels Desktop updated to 7.0.14924.699487

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Date: Friday, October 7th, 2011, 05:00
Category: News, Software

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On Thursday, Parallels released version 7.0.14924.699487 of its Parallels Desktop virtualization software. The new update, a 289 megabyte download, adds the following fixes and changes:

- Add support for Windows 8 Developer Preview (new Windows 8 installation is recommended after installing the update).

- Improve compatibility with Quicken 2011.

- Improve support for Autodesk 3ds Max 2012.

- Optimize CPU usage when Parallels Desktop is idle.

Parallels Desktop 7 retails for US$79.99 and requires a 64-bit Intel-based processor, Mac OS X 10.5.8 or later, 2GB of RAM (4GB recommended to run Windows 7), at least 700 MB of space available on the boot volume for Parallels Desktop installation and 15 GB of available disk space for Windows.

If you’ve tried the new version and have any feedback to offer, let us know in the comments.

Apple releases iOS 5 golden master, updated Mac OS X 10.7.2 build to developer community

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Date: Wednesday, October 5th, 2011, 04:55
Category: iPad, iPhone, iPod Touch, News, Software

Amidst yesterday’s hubbub about the iPhone 4S, Apple on Tuesday issued the golden master build of iOS 5 to members of its development community, along with a new build of Mac OS X 10.7.2.

Per AppleInsider, sources close to the story said the golden master build of iOS 5 is known as “Build 9A334″. It is said to be labeled as a GM, or golden master, seed, which means that it is likely to be identical to the final version of the software Apple will release to the public.

Those people said there are a handful of fixes contained in the golden master build. For example, the GM build of iOS 5 reportedly fixes an issue that existed when deleting a song or video from the Music and Videos applications on an iOS device, causing it to crash.

Developers are also notified that starting with iOS 5, AirPlay is enabled by default for video content available on applications and websites. Those with access to the golden master have also been advised that the WebKit framework in the latest build more closely matches the engine used in Apple’s Safari 5.1 desktop Web browser.

iOS 5 will be released to the public next Wednesday, Oct. 12. It will be compatible with the iPhone 4, iPhone 3GS, iPad 2, first-generation iPad, fourth-generation iPod touch, and third-generation iPod touch.

On Wednesday Apple released a new build of Mac OS X 10.7.2, known as “Build 11C73″. It is said to not contain any known issues. The forthcoming update to Lion will add support for iCloud.

Stay tuned for additional details as they become available.