Apple Acknowledges Snow Leopard Data Loss Issue

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Date: Tuesday, October 13th, 2009, 07:35
Category: News, Software

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Since the release of Mac OS X 10.6 (Snow Leopard), a number of users have reported that their personal data has gone missing after logging into their guest accounts. According to CNET, Apple now says it’s working on finding a fix.

“We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix,” an Apple representative said in a prepared statement Monday.

The statement marks the first time Apple has said it is looking into the issue. In early September, a handful of Mac users reported the issue on Apple’s discussion boards. The problem, when it occurs, goes like this: when logging into the guest account on their Mac first and then logging into their regular account, some users are finding all their data to be missing and their accounts completely reset.

This doesn’t appear to be a widespread problem and there are currently less than 100 posts on several current discussion threads on the issue. Microsoft is currently dealing with a massive data loss at its Danger subsidiary, the company it acquired that makes the Sidekick mobile phone.

Apple’s data loss issue marks the most recent significatn bug with the Mac OS X 10.6 operating system, including the Finder hanging or crashing, incompatibility with certain apps, and the AirPort connection dropping.

If you’ve seen this issue on your end, please let us know.

Apple Releases Second Mac OS X 10.6.2 Developer Build, Focuses on Wide Array of Fixes

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Date: Monday, October 12th, 2009, 11:38
Category: News, Software

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Apple’s second beta of its Mac OS X 10.6.2 update hit the developer circles recently, the new build incorporating numerous fixes for a wide variety of issues.

Sources familiar with the latest build, dubbed 10C519f, said the update addresses nearly 150 “general focus areas” ranging from applications like Address Book, Photo Booth and QuickTime Player to core services including Front Row, Spaces, and Time Machine.

The update also specifically targets WWAN support for mobile data services and enhances Exchange support, MobileMe and iDisk features, as well as NTFS and WebDAV file system support.

The new beta also addresses specific issues related to the app switching in the Dock, performance and stability issues tied to graphics drivers and the OpenCL compiler, as well as patches impacting bugs in Parental Controls Preview, printing, and the software update mechanism itself.

Google Chrome Web Browser Could Hit the Mac by Christmas

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Date: Friday, October 9th, 2009, 07:00
Category: Software

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A Mac OS X version of Google Chrome could arrive as early as Christmas. According to Macworld UK, Google CEO Eric Schmidt broke the news at a New York press conference responding to a question about Chrome’s market share, which some have claimed is disappointing.

“I see a lot of Macs in this room, and a lot of very sophisticated people are using Macs now and we need to get a version of Chrome out for that, which we’ll have in a couple of months. The key to browser strength is speed.”

Google Chrome is billed as a browser that combines minimal design with sophisticated technology to make the web faster, safer and easier.

The Mac version was expected sometime in 2010.

Strange Keyboard/Spaces Bug Found in Snow Leopard

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Date: Thursday, October 8th, 2009, 05:17
Category: Software

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Maybe Apple will fix it in Mac OS X 10.6.2.

Per CNET, a strange bug is still hassling users taking advantage of Spaces in Mac OS X 10.6 Snow Leopard. When another Space is selected using the keyboard shortcut, the Spaces selection window freezes on screen and disables the keyboard for typing.

The issue is described over on the Apple Support Discussions thread by poster “neu242″:
“A couple of times a day, the keyboard stops working when I select another space using a keyboard shortcut. It does not happen every time I switch spaces.

Symptoms:
The Spaces selector stays on-screen, it doesn’t fade away as usual
The keyboard is unresponsive for regular typing (such as in a text document or in Terminal)
I can still use keyboard shortcuts to move to another space
The Keyboard Viewer still shows keys as I type them
The mouse and touchpad works as it should

The only thing that makes the keyboard responsive again is either a reboot, or performing a standby + resume.”

Another thread shares similar issues. Some users have reported that by unplugging their keyboard (for those using external keyboards) and plugging it back in they regain functionality. The only other workarounds that seem to help are the ones described in the post by “neu242″.

If you’ve seen this issue on your end or have found a workaround or fix of your own, please let us know!

Recent NPD Group Report Finds Mac Market Share up to 12% in U.S. Households

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Date: Tuesday, October 6th, 2009, 05:59
Category: News

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If you’ve been having the market share debate with your friends for years (if not decades), this may come as a welcome surprise. Per an article on The Loop, nearly 12% of U.S. computer-owning households now own a Mac according to the NPD Group’s second annual Household Penetration Study. The new report places the market share up three percentage points from the market-research firm’s 2008 findings.

According to the report, 72% of those Mac users have laptops, and are very likely to live in mixed environments, a staggering 85% of those Mac users surveyed also own a Windows-based PC and 66% of those households contain three or more computers, compared with 29% for Windows households.

Those in Mac households are also greater consumers of consumer electronics. The survey found that 63% of Apple households own an iPod, compared to 36% of overall computer owners. 32% own a DSLR camera (versus 12%), while 18% own a 50+” LCD TV (versus 8%).

The report went on to explain that Mac households tended to make more money and thus had additional income for gadgets. In a statement accompanying the report, Stephen Baker, NPD’s vice president of industry analysis, wrote, “36% of Apple computer owners reported household incomes greater than $100,000, compared to 21% of all consumers. With a higher household income, though, it’s not a surprise that those consumers are making more electronics purchases.”

He also said that Apple households own twice as many consumer electronics devices—48—as the average computer household.

The results come from a survey of more than 2300 of NPD’s online panelists.

Some Mac OS X 10.6 Users Report Difficulty Using .DMG Files

Posted by:
Date: Thursday, October 1st, 2009, 03:17
Category: Software

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As cool as Snow Leopard may be, if this issue happens, you’re going to notice it:

Per CNET, a number of users are experiencing issues concerning Mac OS X 10.6 Snow Leopard’s handling of .dmg files. Since upgrading to Snow Leopard these users are not able to mount the files or run packages stored in them.

Over on the Apple Support Discussions web site user “Logan G” described the following:

“Since upgrading to Snow Leopard, I cannot get any downloaded .dmg files to do anything. After downloading them, I double click on them and nothing happens. Nothing. No error message. No bouncing dock icons. Nothing. I’ve tried downloading them using Firefox and Safari with the same results. This is happening with all .dmg files, not just the same ones, so I know it’s not unique to a particular .dmg file.”

Several suggestions are made regarding a fix for this issue, although none seem to permanently solve the problem. First, check to be sure your Disk Image files are set to open with the correct program–in this case, DiskImageMounter. To check, highlight a disk image file and press (Command + I) to Get Info. In the Open with: section, if DiskImageMounter is not selected, choose it and click “Change All…”

Users can also try deleting the following files:
Home > Library > Preferences > com.apple.frameworks.diskimages.uiagent
Home > Library > Preferences > com.apple.diskimages.fsck

From here, log out, log back in again or restart your Mac. This appears to be a temporary fix only and a long term solution has yet to be discovered and reported back. If you’ve seen this on your end or, better yet, found a fix, let us know!!!

Elgato Releases EyeTV 3.2 Update

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Date: Thursday, October 1st, 2009, 03:37
Category: Software

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Late Wednesday, Elgato Systems released version 3.2 of its EyeTV software application, which finds and tracks all television programming you want to see and allows users to pause live television and save content to file.

The new version, which can be found here (and can also be found through EyeTV 3.0′s update feature), adds the following fixes and features:
- Turbo.264 HD users can now access the Turbo custom options when exporting from EyeTV.
- Fixed a crash when using the digital audio output.
- Fixed missing commands in AppleScript dictionary.
- Improved H.264 playback with certain channels.
- Improved tuning for both DVB-S and DVB-S2 with EyeTV Sat and Terratec S7
- Fix default sort order and improved channel assignments on several different channels.
- Fix a problem where EyeTV Sat could not manually add DVB-S2 channels.
- Reception improvements with the EyeTV DTT.
- Improved localizations.

EyeTV 3.2 requires Mac OS X 10.4 or later to install and run. The program retails for US$79.95.

Microsoft Releases Version 7.0.1 of IntelliPoint, IntelliType Drivers

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Date: Thursday, October 1st, 2009, 03:42
Category: Software

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On Saturday, Microsoft released version 6.2 of their drivers for their IntelliType keyboards and IntelliType mice. The drivers, which can be selected and downloaded here, bring the software up to speed with Mac OS X 10.6 (“Snow Leopard”) and offer full 64-bit compatibility with the operating system.

The drivers require Mac OS X 10.4 or later to install and run.

If you’ve tried the new version and have any feedback, let us know what you think and feel free to hurl your two cents in.

Cocktail 4.4 (Tiger Edition) Released

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Date: Wednesday, September 30th, 2009, 03:25
Category: Software

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On Tuesday, shareware developer Maintain released version 4.4 of Cocktail (Tiger Edition), Cocktail, the popular freeware utility program that allows for additional Mac OS X system tests.
The new version, a 2.0 megabyte download, adds the following fixes and changes:
- Fixed miscellaneous bugs discovered in the previous release.
- Now distributed as freeware.

Cocktail 4.4 is available for free and requires Mac OS X 10.4 or later to run.

Some Snow Leopard Users Complain of Spontaneous Logouts

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Date: Monday, September 28th, 2009, 05:31
Category: Software

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If Mac OS X 10.6 (Snow Leopard) is behaving strangely for you, you’re not alone. Per CNET, a number of users have reported that Mac OS X 10.6 (as well as 10.6.1) will spontaneously log out of their account in the middle of using applications. The issue does not appear to be related to specific applications running as users have reported it happening while using Excel, Word, Safari, Photoshop, and Filemaker Pro among others. Most guesses have the problem related to Rosetta running on the new operating system, though an official fix has yet to be reported.

Over on the Apple Support Discussions, forum poster “Stu Baker” writes:
“I am having spontaneous logouts while I am in Snow Leopard. This is happening a couple times a day and it is very annoying. When it logs out it instantly goes to a blue screen and then the login screen appears. When I log back in all my apps have quit and it is like I am logging in for the first time. I did have this happen in Leopard too, but very rarely.”

One forum poster suggested a complete erase and install of Snow Leopard. If you’re going to attempt this, make sure you have all your data backed up to a safe location, if not a Time Machine archive on an external disk to make setup that much easier after the OS is installed.

If you’ve seen this issue on your end, please let us know.