Users Reporting Dropped Internet Connections During Time Capsule Backups

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Date: Thursday, March 26th, 2009, 08:18
Category: Software, Time Capsule

timecapsule.jpg
In the category of “it should be working perfectly forever but isn’t”, a number of users have reported that their Time Capsule units are dropping Internet connections during the backup process. According to MacFixIt, the AirPort Utility does not see the Time Capsule during the dropped out period. Even so, the backup continues and completes despite the Internet connection not working. Time Capsules may also be dropping Internet connections more frequently than during backup sessions as multiple users report anywhere from 5 minute to 30-minute increments between drops.
One user, identified as “Zzooomm”, described the situation as follows:

“Time Capsule V7.4.1 loses Internet/Wireless Connection with my MacBookPro2,2 Core 2 Duo 10.5.6 during backup. It appears the backup continues successfully. Opening Airport Utility shows my second Airport Extreme but not the Time Capsule. Within 10 minutes of completing the backup, the TC reappears. Suggestions?”

Strangely enough and on an apparently-unrelated note, Apple has acknowledged that the Real Player Downloader has been causing communications complications between airport cards and Time Capsules. To repair this, head over to System Preferences, Accounts, Login Items, highlight the RP Downloader and click the (-) button. This is a solution that many of the users on the discussion threads acknowledge solves the issue.
If you do not have the Real Player Downloader installed and are still having problems, be sure you have Apple’s latest update to the Time Capsule firmware, 7.4.1. If you do not have it, download the update from Apple and install it.
If you have the firmware updated and do not have Real Player Downloader installed and are still having issues, try resetting your Time Capsule following instructions in the User’s Manual or read this Apple Knowledge Base article.
If you’ve seen this issue on your end or have an opinion to offer on it, let us know in the comments or forums.


timecapsule.jpg
In the category of “it should be working perfectly forever but isn’t”, a number of users have reported that their Time Capsule units are dropping Internet connections during the backup process. According to MacFixIt, the AirPort Utility does not see the Time Capsule during the dropped out period. Even so, the backup continues and completes despite the Internet connection not working. Time Capsules may also be dropping Internet connections more frequently than during backup sessions as multiple users report anywhere from 5 minute to 30-minute increments between drops.
One user, identified as “Zzooomm”, described the situation as follows:

“Time Capsule V7.4.1 loses Internet/Wireless Connection with my MacBookPro2,2 Core 2 Duo 10.5.6 during backup. It appears the backup continues successfully. Opening Airport Utility shows my second Airport Extreme but not the Time Capsule. Within 10 minutes of completing the backup, the TC reappears. Suggestions?”

Strangely enough and on an apparently-unrelated note, Apple has acknowledged that the Real Player Downloader has been causing communications complications between airport cards and Time Capsules. To repair this, head over to System Preferences, Accounts, Login Items, highlight the RP Downloader and click the (-) button. This is a solution that many of the users on the discussion threads acknowledge solves the issue.
If you do not have the Real Player Downloader installed and are still having problems, be sure you have Apple’s latest update to the Time Capsule firmware, 7.4.1. If you do not have it, download the update from Apple and install it.
If you have the firmware updated and do not have Real Player Downloader installed and are still having issues, try resetting your Time Capsule following instructions in the User’s Manual or read this Apple Knowledge Base article.
If you’ve seen this issue on your end or have an opinion to offer on it, let us know in the comments or forums.

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