O'Grady's PowerPage

Tag: accidental

  • AppleCare+ program rolled out for iPad 3, usual terms apply

    If you’re going to snag an iPad 3, it never hurts to have it under warranty.

    Per MacNN, in tandem with announcing a third-generation iPad, Apple has also brought its AppleCare+ warranty option to the tablet. By default an iPad is only given a limited one-year warranty, with 90 days of free support. Paying US$99 extends coverage up to two years, and allows for two incidents of accidental damage, although in each instance a US$49 service fee still applies.

    The plan covers not just an iPad but its battery, power adapter, and USB cable, as well as any AirPort or Time Capsule device bought during coverage or two years before. AppleCare+ must, however, be applied no later than 30 days after buying an iPad. The warranty package was initially offered only to iPhone 4S buyers.

    Stay tuned for additional details as they become available.

  • AppleCare May Not Extend to First-Gen MacBook Air Hinge Problem

    macbookair.jpg
    Following up on last week’s story regarding several users citing the hinge defect in Apple’s first generation MacBook Air notebook, a number of users are reporting a hit-or-miss policy in terms of Apple covering fixes for the notebooks under its AppleCare program.
    According to Macworld, users have reported that Apple is flat out denying fixes for MacBook Air notebooks with broken hinges, even if the notebooks are still under warranty.
    Per the article, an Apple Store location cited that a user who brought their MacBook Air in could spend US$800 to have the problem resolved or spend US$1,799 for a brand new, second generation MacBook Air. In this case, Apple cited the case as “accidental” damage wherein the repair would not be covered under Apple’s warranty policy.
    In another case, user Lisa Eckstein (who documented the damage on her Flickr page) reported that upon taking the notebook to a “smaller and less busy” Apple Store location, employees promptly took the notebook and fixed it.
    Stay tuned for additional details as they become available and if you’ve seen this occur on your end, please let us know in the comments or forums.

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