Tag: Steve Jobs

  • Apple offers free bumper to iPhone 4 customers, explains antenna issue at press conference

    After being hounded by weeks of complaints regarding the iPhone 4’s antenna, Apple today held a press conference to tackle the press conference head on.

    While the company didn’t issue a sweeping recall, it noted that you can get a free bumper case (or a refund if you’ve already purchased one) and that since they can’t make bumpers fast enough, you’ll be able to select from a choice of cases on the Apple website starting late next week.

    Per the full play-by-play over at the Apple Core, iPhone 4 customers still have the option of returning the phone for a full refund, with no restocking fee within 30 days. Apple also announced that the white iPhone is going to start shipping at the end of July and that its bringing the iPhone to 17 more countries on July 30, including:

    Australia
    Austria
    Belgium
    Canada
    Denmark
    Finland
    Hong Kong
    Ireland
    Italy
    Luxembourg
    Netherlands
    Norway
    New Zealand
    Singapore
    Spain
    Sweden
    Switzerland

    Stay tuned for additional details as they become available.

  • Rumor: Apple to avoid iPhone 4 recall, offer details at press conference later today

    In spite of the press conference scheduled for today, the iOS 4.0.1 update and Apple’s well-documented problems with the iPhone 4’s antenna and reception, a new report claims that a recall of the handset won’t be among the announcements.

    According to the Wall Street Journal, a source close to the story has stated the company doesn’t plan to instate a recall of the more than 2 million units it’s shipped worldwide thus far.

    That same source echoed an earlier report in claiming that hardware engineers warned chief executive Steve Jobs about the risks of the phone’s new external antenna design nearly a year ago, but that Jobs “liked the design so much that Apple went ahead with its development.”

    The report went on to document how Apple’s immense secrecy over new iPhone masked the problem during the company’s evaluation process with its carrier partners, as design verification units were disguised as “stealth” phones that obscured their design and some of their functions.

    “Those test phones are specifically designed so the phone can’t be touched, which made it hard to catch the iPhone 4’s antenna problem,” the Journal said. The paper added, citing people familiar with the matter, that Apple afforded carriers “limited time to test the iPhone 4 before its June 24 launch” and equipped them with “fewer devices to test than other handset makers.”

    Although Apple declined to comment on its development methods for the new iPhone, a company spokesperson fired back at the claim that a senior antenna expert had expressed his concern over the new design to Jobs, challenging the publication to “produce anything beyond rumors to back this up.”

    “It’s simply not true,” the spokesperson said.

    Concerns over the iPhone 4’s new antenna design began generating headlines ever since its June 24th launch, when some users began reporting the handset’s propensity to lose reception and sometimes drop calls when cupped in the lower left corner.

    Though media coverage of the matter persisted for a couple of weeks on and on-and-off basis, it reached a boiling point earlier this week when Consumer Reports did a 180-degree turn on its stance on the iPhone 4, and announced that it could no longer recommend the device to consumers because of the antenna issues.

    Since then, the matter has only escalated further up the chain, with democratic New York Senator Charles Schumer on Thursday issuing an open letter to Jobs, calling Apple’s current solutions to fixing the problem “insufficient” and asking the company to provide a free fix for consumers.

    So yeah, it’s been a fun three weeks…

    Stay tuned for additional details as they become available.

  • Apple drops hint at iOS 4 for iPad in November, iWork for iPhone

    When iOS 4 hit, I was a little disappointed to see that it had yet to arrive for the iPad.

    This may change as Apple has quietly hinted at a launch window for iOS 4 on the iPad, while the company’s website has slipped another clue that iWork is on its way to the iPhone. An AdAge report suggests that Apple has been telling marketers that the iAd platform will extend to the iPad sometime in November.

    Steve Jobs initially pointed to iOS 4 availability on the iPad sometime “this fall.” The iAd platform is known to be directly integrated with iOS 4.

    Many of Apple’s international online stores posted a “Learn more” link for iPhone AppleCare warranties, which includes software support for “iWork for iPhone” among other topics. The iOS 4 pages briefly included an iPhone interface image showing an option to open an attachment in Keynote, although the company quickly replaced the iWork reference with an iBooks selection.

    Cool stuff either way and you have to wonder what iOS 4 will bring for the iPad.

  • iPhone 4 sells record-breaking 1.7 million units in three days, also blends

    Following 600,000 pre-orders and impressive lines, Apple today announced that the companyt had sold over 1.7 million iPhone 4 units. In other words, since releasing the iPhone 4 to customers on June 24 (and including the pre-orders that were delivered in the mail), the device was selling at a rate of nearly seven per second.

    “This is the most successful product launch in Apple’s history,” Steve Jobs, Apple’s CEO, said in the press release. He also apologized to customers who have been turned away because Apple is having trouble meeting demand.

    As of Monday morning, an iPhone 4 ordered from Apple’s U.S. Website won’t ship for three weeks. If you’re trying to find one, Apple retail stores are probably the best bet, as they should receive steady trickle for customers on a first-come, first-serve basis.

    In other news, Techxilla is hosting a fairly impressive cache of iPhone 4 destruction videos, including the following snarky-but-clever video from the cool cats at Blendtec…



  • iPhone 4 “Death Grip” analyzed, iOS 4.0.1 update expected this week to resolve issue

    Following reports of reception issues observed by new iPhone 4 owners (tagged the “Death Grip” across the Internet), additional insight reveals that this may actually be a software issue that could be cleared up in the near future.

    In terms of identifying the problem, clear observations of mobile signal strength and how they are affected by the placement of users’ hands are difficult to perform in part because there are multiple factors involved in receiving a mobile radio link, including outside interference and the conductivity or mass of different people’s hands.

    Additionally, cellphones in general (and in particular the iPhone) have always only presented a very rough approximation of signal strength in the signal bar display, averaged over time. It appears that iOS 4, more so than previous iPhone software, presents a less accurate signal meter, showing less signal at times than an iPhone 3GS while still being able to achieve the same or better call quality.

    Per AppleInsider, this has led some to jump to the conclusion that the reception problems noted by some iPhone 4 users are the sign of a hardware design flaw related to its stainless steel band antenna design. Apple’s chief executive Steve Jobs stoked a whiplash of blogger frenzy when he reportedly responded that users “were holding it the wrong way,” blocking the signal with their hands.

    A variety of people have demonstrated identical problems with other phones, from the Android based Nexus One to the iPhone 3GS. However, the fact that problems observed in the iPhone 3GS are much more pronounced when the device is upgraded to iOS 4 indicate that there is also a software issue involved in the matter. iPhone 4 users can’t downgrade to earlier versions of the core software, making it impossible to compare its relative performance.

    According to the article, several messages have arrived from Apple’s tech support forums confirmed that a iOS 4.0.1 software fix addressing the issue would ship early next week (as early as Monday).

    The fix is expected to address a issue in iOS 4 related to radio frequency calibration of the baseband. Readers who saw the original forum discussions say that the issue is believed to occur when switching frequencies; because the lag is allegedly not calibrated correctly, it results in the device reporting “no service” rather than switching to the frequency with the best signal to noise ratio.

    iOS 4 introduced some enhancements to how the baseband selects which frequencies to use, so it makes sense that the error may have crept into those changes. Additionally, this explains why iOS 4 has also caused similar problems for iPhone 3GS users.

    The core software problem is likely augmented by hand placement, as Jobs noted in pointing out that holding the new phone (or any mobile device) in such a way that attenuates the signal should simply be avoided.

    If you’ve seen the “Death Grip” issue on your end or have anything to add, let us know.