Tag: delays

  • Mac Pro shipping times are improving

    Mac Pro assembly lineBack in mid-February, shortly after the new Mac Pro was announced, we reported about how shipping dates were listed for “April”. Well, April is here and it looks like Apple is finally catching up as shipping times are now listed as 3-5 weeks. At the beginning of April, times had started showing up at 5-6 weeks and have been slowly improving. Alas, you still cannot walk or drive to tour nearest Apple retail store and pick one up. All sales of the Mac Pro are through the online store, which will probably be the case until Apple catches up with its backlog of orders. There are some online retailers selling Mac Pros, which you might get sooner, but their supplies have been limited by Apple.

     

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  • iMac ship times hold for U.S., see delays in European markets

    Look at it this way: Europe may not have the greatest of iMac ship times, but it’s still pretty damn beautiful and the food’s amazing.

    Per MacGeneration, estimated shipping times for Apple’s thinner iMac continue to slip, as the 27-inch model is now advertised to arrive in Europe in 4 to 6 weeks, while the 21.5-inch model has been delayed to between 3 and 4 weeks.

    The delays apply to both iMac models, as the 21.5-inch variety was previously advertised to ship in 2 to 3 weeks, while the 27-inch model was available in 3 to 4 weeks.

    The delays do not yet affect Apple’s U.S. online store, though if recent trends are any indication, the new estimated shipping times will be reflected in the company’s American store in due time.

    Shipping times for the smaller 21.5-inch model also began slipping late last month to between 2 and 3 weeks. The updates to Apple’s European online stores on Monday suggest that the company continues to see production problems with its redesigned iMac.

    Those problems have persisted since the new iMacs first went on sale in December. In the holiday quarter, Apple’s Mac sales dropped 17 percent, a decrease the company attributed to severe constraints on the new, thinner iMacs.

    Continued setbacks for the iMac also cast into doubt a recent rumor that claimed Apple’s suppliers had solved their production problems. However, some 21.5- and 27-inch iMac units did begin trickling into Apple’s reseller channels last week.

    That trend has continued in the U.S., as reseller MacConnection reflects availability of all 4 standard retail configurations as of Monday with an instant US$20 discount per model. A handful of other custom configurations are also popping in and out of stock at other retailers.

    Stay tuned for additional details as they become available.

  • White iPhone 4 yanked from Apple Store web sites

    Apple today quietly pulled the white iPhone 4 from the online Apple Store, the web site’s international versions that offer the iPhone online now only show the black iPhone 4 and the iPhone 3GS. The white hue is still visible in the store’s image gallery and in the regular product page.

    Per Electronista, Apple had maintained the white iPhone 4 on the store and had simply said it was “currently unavailable” to buy despite multiple delays. The decision to delay white iPhones to the spring has given the company little incentive to keep the unavailable color scheme in its store.

    Unconfirmed rumors have suggested that Apple has cancelled the white iPhone 4 altogether and that the spring date amounted to a white version for the next-generation model instead. Blame has shifted alternately between the difficulty of getting consistently colored phones in high production numbers and the unintentional effect of the white, reflective glass on the camera flash.

    Stay tuned for additional details as they become available.

  • Apple Cites, Apologizes for Delays on 27″ iMac Model

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    This probably isn’t the position Apple wants to be in, but it’s still what they’ve got to deal with at the moment.

    Still, the fact that it’s during the holidays doesn’t help any.

    Per AppleInsider, Apple has officially acknowledged that it is working to fulfill orders for its new 27″ iMac, though the company has yet to officially address reports of screen flickering for some users.

    While Apple did not respond to claims of hardware issues causing the delays, numerous threads on the Apple support forums have reported screen-related issues on the new 27-inch iMac. A number of users in particular have claimed to experience screen flickering on the hardware.

    When reached for comment, Apple offered an apology in a statement Sunday to Jim Dalrymple of CNet:

    “The new iMac has been a huge hit and we are working hard to fulfill orders as quickly as possible. We apologize for any inconvenience or delay in delivery this may cause our customers.”

    When it first launched in October, the new iMac was the best-selling desktop machine for the month. The 21.5″ iMac came in first place, while the 27″ iMac took third in overall sales. Overall Mac sales in October were up 7%, suggesting the company could sell as many as 2.9 million systems for the quarter.

    But issues related to the new hardware cropped up in November, as some systems showed up with cracked screens or just did not work. Flash video playback issues were also reported soon after the systems debuted.

    This weekend, authorized resellers noted that their 27″ iMac shipments had been delayed, as reports of screen flickering have grown. The resellers have been notified of delays of around two weeks.

  • Apple Offers $30 iTunes Store Gift Certificates to Smooth Over iPhone 3G S Activation Delays

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    For iPhone 3G S customers experiencing delays activating their new units, Apple may be lending a hand.

    According to CNET, Apple began notifying affected customers via e-mail on Sunday that they may experience additional delays for another two days due to “system issues” and “high activation volumes,” according to readers in various blogs who claim to have received the e-mail. The problems began immediately after the new iPhone’s launch Friday.

    As a way of apology for the delays, the same e-mail said Apple plans to offer customers a US$30 credit iTunes Store credit for “the inconvenience this delay has caused.”

    Here’s the entire text of the e-mail:

    Dear Apple Customer,
    Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

    We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

    On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

    Thank you for choosing Apple.

    Sincerely,
    Apple Online Store Team

    Apple representatives have yet to comment on this.