Your Genius Bar experience could be changing as soon as next month.
According to the rumor mill, Apple Retail is reportedly in the process of overhauling its Genius Bar experience. In a bid to better serve customers, starting from the week of March 9, a new initiative dubbed “Concierge” will be rolled out to replace walk-in appointments. The program involves Apple Store employees using an algorithm-driven iPad app to provide priority-assessed wait times for a customer’s query.



