iPhone 4 proximity sensor under fire for dropped calls, other issues

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Date: Tuesday, June 29th, 2010, 04:24
Category: iPhone, News

As the iPhone 4 sells like hot cakes, there may be some additional issues to sort out. Per CNET, some users are citing proximity sensor issues when attempting to make phone calls.

Over on the Apple Support Discussions forums, comments about the issue run twenty pages deep and counting. The details of this issue vary throughout the forum posts, but essentially the proximity sensor (the one that shuts down the screen functionality when your iPhone is close to your face or in your pocket) seems to be malfunctioning.

Some users have reported that the sensor does cause the screen to go black, as expected, but that the functionality of iPhone remains intact, causing anything from mid-call hangups to inadvertent three-way calling, accidental FaceTime initiation attempts, or muting calls.

So far, the best advice to come out of this is to sync your iPhone and backup your information. Perform a restore to your backup and see if that solves the issue. If it persists, do a restore and set your iPhone 4 up as a new phone. Keep in mind, this will not save your information (like text messages), so be sure to have them backed up elsewhere.

Should restoring your iPhone 4 not solve the proximity sensor issues, many users are reporting that contacting AppleCare (by phone at 1.800.APL.CARE) or visiting an AppleCare certified technician or the Genius Bar at an Apple Store to get their iPhone replaced has been a fairly painless process. iPhone 4 is still a new product and replacement supplies may be limited, so be sure to check your iPhone out quickly and take it in as soon as possible.

If you’ve seen this issue on your end, let us know and hopefully an iOS 4.0.1 update will fix this. And make your new iPhone 4 paint the house as well.

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One Response to “iPhone 4 proximity sensor under fire for dropped calls, other issues”

  1. I think everybody should have a look at this post that was deleted from the Apple support forums by Apple. It seems that they have no interest in fixing this issue or even making a statement on it unless they are forced to by a lawsuit or something to that effect. I am VERY disappointed in Apple. I have been a fan for over 15 years. It seems as if they have forgotten who they are and just becoming a big bully now. (see below)

    iphone4_925 posted “Re: Issue with Proximity Sensor during calls” in “Issue with Proximity Sensor during calls” on Jul 5, 2010 6:16:29 PM.
    ————————————————————–
    > ramellam wrote:
    > I took my phone to the Apple store for repair/exchange this evening. The Genius first said that he had not heard of the issue (yeah, right! total lie). I told him there are nearly 70 pages on the Apple Support forum for this exact issue. He immediately dismissed my comment and said, “We typically don't lend too much credence to support forum posts…” Ok….
    >
    > Anyhow, the Genius made a call on my phone and, of course, he did not encounter any of the proximity issues I'm having. He gave the phone back to me and said, “There doesn't appear to be any issues with your phone. You'll just have to get used to the new Proximity Sensor location on the iPhone 4…” I was like, “Ummm… Huh?” He refused to exchange the phone.
    >
    > Luckily, I bought my phone from Best Buy on launch day. I immediately went back to Best Buy and the Mobile Phone sales guy said they've already had 9 of their 30 launch day iPhones returned due to antenna and proximity sensor issues. He put me on a list to exchange the phone. Luckily, I have 45 days to exchange the phone, since I'm a Best Buy silver rewards card holder…
    >
    > Anyhow, I'm kinda bummed the Genius refused to help me :-(. He was rather arrogant, too, which really made me mad. Oh well… Back to Best Buy it goes…

    Wow just cause of this attitude of apple employees They are being SUED by lawyers well apple you should take this time and save yourself from another class action law suit for proximity sensors

    PS ~ Apple mods now don't be wasting your time deleting this post since I have a right to say stuff when you guys sell us your defective product and I think if apple doesn't address this issue then we all should return the Iphone 4 at lease those who are having this proximity issues.

    And also apple instead of deleting peoples post how about investigating why Iphone 4 proximity sensor is going haywire and maybe you will save yourself from another law suit and also people who are having problem with there iphone 4 with the proximity sensor do report it to KCR LEGAL LAW FIRM

    http://kcrlegal.com/iphone-4-class-action-lawsu