“Staingate” controversy gains traction, cites Apple as responsible for screen coating damage on Retina display notebooks
Date: Monday, July 13th, 2015, 08:37
Category: AppleCare, Hardware, MacBook Pro, News
This is pretty much the digital version of the local peasantry showing up at your front door with torches and pitchforks.
A small number of Retina MacBook Pro owners are calling for Apple to replace or repair their notebooks after discovering what appears to be irreparable damage to an antireflective screen coating layer, a problem the group has dubbed “staingate.”
The problems manifest themselves in the form of blotches, streaks and other anomalies attributed to faults in the antireflective coating applied to a Retina MacBook’s display surface. The origin of this “staining” is unknown, though some have speculated a combination of high humidity and over cleaning might be contributing factors.
The marring seems to present itself when a screen comes into contact with foreign objects like keyboard keys or a user’s fingers. In many instances the “stains” crop up in the periphery, especially in corners and areas one might expect to be frequently touched.
Multiple affected MacBooks exhibit streaking near the FaceTime camera, an area often touched — and consequently cleaned — when opening the laptop. More severe cases, like the example pictured above, show damage across the screen’s entire viewable area.
It is not yet clear how many MacBooks are suffer from “staingate” issues, but it seems to be limited to recent-generation MacBook Pro with Retina display models, especially those built in 2013.
One user has also cited that Apple put a cap on screen-related AppleCare repairs after replacing his panel two times in as many years. A previous screen replacement lasted only one month before exhibiting the same problems, according to the source.
Apple has yet to officially recognize the problem and out-of-warranty repairs can come in around US$800 depending on screen size.
A Change.org petition was started five months ago in hopes of rallying support to force Apple into action and is currently about 580 participants shy of a 2,500-signature goal. In addition, law firm Whitfield Bryson & Mason reached out to the Staingate Facebook Community to explore the group’s legal options.
Apple faced similar pressure from its customers in 2013 over a rash of early-2011 MacBook Pro failures linked to malfunctioning discrete GPUs. After ignoring multiple calls to fix the growing problem, Apple was hit with a class-action lawsuit before initiating a repair extension program in February.
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