Tag: reception

  • Rumor: Apple to avoid iPhone 4 recall, offer details at press conference later today

    In spite of the press conference scheduled for today, the iOS 4.0.1 update and Apple’s well-documented problems with the iPhone 4’s antenna and reception, a new report claims that a recall of the handset won’t be among the announcements.

    According to the Wall Street Journal, a source close to the story has stated the company doesn’t plan to instate a recall of the more than 2 million units it’s shipped worldwide thus far.

    That same source echoed an earlier report in claiming that hardware engineers warned chief executive Steve Jobs about the risks of the phone’s new external antenna design nearly a year ago, but that Jobs “liked the design so much that Apple went ahead with its development.”

    The report went on to document how Apple’s immense secrecy over new iPhone masked the problem during the company’s evaluation process with its carrier partners, as design verification units were disguised as “stealth” phones that obscured their design and some of their functions.

    “Those test phones are specifically designed so the phone can’t be touched, which made it hard to catch the iPhone 4’s antenna problem,” the Journal said. The paper added, citing people familiar with the matter, that Apple afforded carriers “limited time to test the iPhone 4 before its June 24 launch” and equipped them with “fewer devices to test than other handset makers.”

    Although Apple declined to comment on its development methods for the new iPhone, a company spokesperson fired back at the claim that a senior antenna expert had expressed his concern over the new design to Jobs, challenging the publication to “produce anything beyond rumors to back this up.”

    “It’s simply not true,” the spokesperson said.

    Concerns over the iPhone 4’s new antenna design began generating headlines ever since its June 24th launch, when some users began reporting the handset’s propensity to lose reception and sometimes drop calls when cupped in the lower left corner.

    Though media coverage of the matter persisted for a couple of weeks on and on-and-off basis, it reached a boiling point earlier this week when Consumer Reports did a 180-degree turn on its stance on the iPhone 4, and announced that it could no longer recommend the device to consumers because of the antenna issues.

    Since then, the matter has only escalated further up the chain, with democratic New York Senator Charles Schumer on Thursday issuing an open letter to Jobs, calling Apple’s current solutions to fixing the problem “insufficient” and asking the company to provide a free fix for consumers.

    So yeah, it’s been a fun three weeks…

    Stay tuned for additional details as they become available.

  • Apple cites iPhone 4 reception problems as software bug, promises fix within a few weeks

    First, as you may have noticed, there are issues with the iPhone 4’s reception. Still, Apple says this might not be what you think according to a recent press release from the company:

    “Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

    To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

    We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.

    The full press release can be found here and it seems a bit strange that Apple is once again blaming the formula.

    Still, this is what it is and stay tuned for the software fix as well as additional details as they become available.