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Australian carrier Telstra acknowledges FaceTime, iMessage outages, says fix is in the works

If you’re a wireless customer in Australia, this is not a nifty thing.

Telstra, one of Australia’s largest mobile carriers, is experiencing a widespread outage of iMessage and FaceTime services. Oddly enough, this outage only seems to affect Apple’s services, as everything else functions normally. The carrier has confirmed the outage on Twitter and says it is working on a fix.

At this point, it’s unknown as to when a fix will be available. The issue appears to primarily be affecting the eastern coast of Australia, though users in Perth are also reporting issues.


As the outage continues, Telstra has encouraged its users to send all of their iMessages as traditional SMS texts.

The company has also offered the following statement:

Our team are working to fix an issue with Apple iMessage and Facetime for some customers. You can continue to send and receive SMS messages. We’ll provide an update ASAP.

If you press and hold on the message that is stuck sending, you can choose to send it as a text message immediately. If you hit “more” you can highlight the message and delete it too.

Apple hasn’t commented on the issue and it’s unlikely they will, as the issue seems to be on Telstra’s side. Users have complained to the Apple Support account on Twitter, but that account seems to be oblivious as to what’s going on.

If you’ve experienced this on your end, please let us know about your experience in the comments.

Via 9to5Mac