Following up on yesterday’s story as to a number of 2013 Mac Pros in Hollywood editing studios crashing due to what appeared to be an issue with Avid, the software maker has confirmed that the issue itself stemmed from a Chrome update.
A number of users in the film industry reported that their Mac Pros were failing to reboot. Rumors about a virus attack circulated. However, Google itself then admitted that a recent Chrome update “may have shipped with a bug that damages the file system on macOS machines.” Avid said this is what caused the issues, not its own software. Google has subsequently stopped the rollout of the update.
Avid has cited that there were no reports of data loss by its customers at this point in time. It also stated that the company has worked alongside both customers and Apple to resolve the issue.
Per Avid CEO Jeff Rossica:
“Avid is pleased that the reboot issue facing some customers is solved and while Avid products are not the root cause, we’re keeping an intense focus on bringing all of our customers back online and back to work. Over the past 36 hours, the deep dive of due diligence working closely with Apple, PACE and other partners exhausted all options and we’ve landed in the right place as quickly as possible. We owe our special thanks to Avid’s customer and user community for their typically strong show of support at this time, especially to those who welcomed our engineers into their studios.”
If you encountered the Avid/Google bug on your end, please let us know about your experience in the comments.
Via The Mac Observer