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Tag: Apple Authorized Service Provider

  • Apple initiates recall of some three-prong adapters from its World Travel Adapter Kit

    This isn’t the greatest of all possible news you could receive, but at least you can get a replacement component without too much hassle.

    Apple has announced that the three-prong adapter used in the Hong Kong, Singapore, and U.K. versions of its World Travel Adapter kit “may break,” Apple having recalled the part.

    To identify the recalled plug, Apple says that it is, “white, with no letters in the inside slot where it attaches to an Apple power adapter.” If you have a three-prong plug that is “white with gray on the inside portion that attaches to the power adapter,” you have the newer plug and you’re good.

    Users can exchange the plug by contacting their local Apple Authorized Service Provider, or making a service appointment at the Genius Bar at your local Apple Store location. You’ll be able to exchange the old plug for a new one, free of charge.

    If you exchange your World Travel Adapter kit and have any feedback to offer, please let us know about your experience in the comments.

    Via Macworld

  • Some Apple customers report being charged $300 for previously-free iPhone 7, iPhone 7 Plus microphone fix

    This may be something to watch out for if you’re getting your iPhone 7 or iPhone 7 Plus repaired.

    As of May, Apple recognized that some iPhone 7 and 7 Plus devices running iOS 11.3 or later had a problem with their microphones. For a while, Apple Stores and Apple Authorized Service Providers repaired the issue for free. Since July, a number of users have complained that they are now being charged for the repair, which retails for $300 on out-of-warranty devices.

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  • Apple launches iPhone X Display Module Replacement Program, seeks to address iPhone X units experiencing touchscreen issues

    If you’re having issues with your iPhone X display, this may be what you’re looking for.

    Late last week, Apple announced a new repair program for owners of the iPhone X.

    The iPhone X Display Module Replacement Program provides a fix for those having problems with the touchscreen

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  • Apple launches 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program to address potential issues in 2017 model MacBook Pro SSDs

    If you have an Apple 13-inch non-Touch Bar MacBook Pro from 2017, this is important.

    Apple has launched a 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program. The program allows customers to get free SSD replacements on “a limited number” of devices affected with a data loss issue with those devices. It’s specifically for “MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports).”

    Per Apple:
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  • 2018 MacBook Air battery now user-replaceable

    If you’ve suffered through the Parade of Glue and Adhesive that was involved in replacing the batteries on Apple’s MacBook Air notebooks since 2012, you’re going to love this.

    Apple’s new MacBook Air battery can be replaced by the owner in the notebook.

    In all other MacBook and MacBook Pro models with a Retina display released since 2012, when a customer has required a battery replacement, Apple has replaced the entire top case enclosure, including the keyboard and trackpad. This is because the battery is glued into the top case in Mac notebooks with Retina displays.

    While the battery in the new MacBook Air is still glued into the top case, a support document shows that Apple will be providing Genius Bars and Apple Authorized Service Providers with tools to remove the battery and reinstall a new one with no top case replacement required.

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