Apple Cites Possible iPhone 3GS Discoloration as Possibly Case-Related, Other Issues Emerging with Handset

Posted by:
Date: Monday, July 6th, 2009, 03:58
Category: iPhone 3GS

3gs.jpg

With random horror stories about the iPhone 3GS’s heat factor and potential discoloration circulating across the Internet, the frenchiphone.com web site dug up something interesting.

Per a call placed to an an Apple level 3 support technician (who’s an engineer), the discoloration could be due to the iPhone getting warm and then coming into contact with third-party cases. The simple fix that Apple mentioned is to clean the iPhone with alcohol, which can remove the residue left by the case.

After numerous calls to Apple technical service and maintenance of contact with a level 3 (engineer) the problem seems to come not from a hot 3GS but contact with some covers! This was evident by ourselves on a device with a small sticker (a warning not to listen to music too loud) remained stuck, part of the hull below remained white.

Where stories of the iPhone 3GS overheating are concerned, Apple is apparently blaming the overheating on the weather. According to an article over on the UK Telegraph web site, Apple has stated that users should, “Store iPhone 3G and iPhone 3GS in a place where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.”

The iPhone 3G / 3GS also boasts a feature that puts the iPhone into a cooling mode if it starts to overheat. According to the support documentation, the device will first stop charging, dim the display, offer up a weak cell signal, and finally place a temperature warning on the screen and only allow emergency calls.

Finally, just when you thought the iPhone 3GS couldn’t have any other problems, Engadget is now reporting that the oleophobic coating on the screen has the ability to rub-off over time.

Security Hole Found in iPhone SMS Code

Posted by:
Date: Friday, July 3rd, 2009, 02:17
Category: iPhone, News

3gs.jpg

Over at the SyScan conference in Singapore, security researcher Charlie Miller cited his discovery of a new significant exploit in the iPhone’s SMS system. The flaw may “allow an attacker to remotely install and run unsigned software code with root access to the phone.”

“The SMS vulnerability allows an attacker to run software code on the phone that is sent by SMS over a mobile operator’s network. The malicious code could include commands to monitor the location of the phone using GPS, turn on the phone’s microphone to eavesdrop on conversations, or make the phone join a distributed denial of service attack or a botnet.”

According to HotHardware, it’s unlikely that there could be any risk of a wide-spread attack on iPhones, though the high number of iPhone handsets out there make it an issue. Miller has agreed with Apple to wait until Black Hat USA expo in Las Vegas later this year to release the details of the exploit, giving Apple a window of time to patch the exploit.

Apple Issues Overheating Warning for iPhone, iPhone 3GS Handsets

Posted by:
Date: Thursday, July 2nd, 2009, 04:18
Category: iPhone

3gs.jpg

Whether reports of iPhones overheating are entirely true or not, Apple seems to be taking the situation seriously enough to reveal the presence of a temperature warning screen for the iPhone 3G and 3GS.

According to Gearlog, an unknown but probably very small number of iPhones have been affected by overheating, to the point that some white iPhone 3GSes have allegedly turned pink.

Apple, has issued what some might call a “common sense” warning: a support document that warns users not to keep the iPhone in an environment where temperatures can exceed 113 degrees Fahrenheit, including parked cars.

The company has also warned that CPU-intensive applications, such playing music or using the GPS while in direct sunlight may also overheat the iPhone.

In that case, actually using the iPhone in temperatures over 95 degrees can also trigger the temperature warning. “Low- or high-temperature conditions might temporarily shorten battery life or cause the device to temporarily stop working properly,” Apple warns.

Obviously, summer temperatures in many locations top 95 degrees.Las Vegas, for example, has forecasts topping 100 degrees for the next 10 days; Phoenix routinely climbs above 103.

Apple also says that the iPhone 3G and 3GS should not be stored where the temperature can fall under -4 degrees Fahrenheit, or used in less in temperatures under 0 degrees F.

If the phone exceeds those temperatures, Apple says, the iPhone may stop charging, its display might dim, a weak cellular signal may be experienced, and the temperature warning screen on the left may also appear. Apple’s support document implies that there’s a temperature sensor of some sort built in to the iPhone 3G or 3G S

Stay tuned for additional details as they become available and please let us know if you’ve seen this on your end.

Several Original iPhone Owners Report Difficulty Maintaining Wireless Connections Under iPhone OS 3.0

Posted by:
Date: Monday, June 29th, 2009, 05:37
Category: iPhone, iPhone 3GS

originaliphone

As nifty as iPhone OS 3.0 may be, a number of original iPhone owner have reported that their handsets are having difficulty remaining connected to wireless networks.

According to MacFixIt, complaints similar to the following description have been left over on the site’s discussion board:

MacFixIt reader Mark M. reports:
“I’ve been having persistent problems getting my iPhone to remember Wi-Fi networks after the upgrade to 3.0. I’ve been following the Apple User Group discussions (iphone, network) and have followed the suggestions there (restore the phone; forget network settings) to no avail. I have a 1st gen iPhone and currently I have to go to settings, general, reset, reset network settings several times a day to maintain a Wi-Fi connection to my home airport. From the User Group discussions it appears this is a fairly common problem.”

The issue currently appears to be bigger than single cases and has also been reported with many iPhones running iPhone OS 2.2.1 as well as units with the iPhone OS 3.0 update installed.

Over on the Apple Discussions Board, user “GoHawks” reported the following:

“A lot of us, myself included, are all of a sudden having this issue. Mine started a few weeks ago as well, when I was running 2.2.1, and continued on into 3.0. Every once in a while it will work, but it’s a rare occurrence. Unfortunately all the tips and tricks don’t appear to work for me either, things I’ve tried include:
1. Reset Network settings
2. Reset All Settings
3. Restore (done about 12 of them over the last couple of weeks)
4. Deleting various apps to see if that makes a difference
5. Reboots
6. Airplane Mode on/off
7. Toggle WiFi
8. Turn of Bluetooth
9. Resetting the phone by holding the top button and home until it reboots
I’ve done all of this many times and every once in a while one of them will seem to work, but within an hour I’ve lost it again. Even when I have it I’m constantly having to put in my password information for the networks I connect to with encryption.”

Currently there does not appear to be a permanent fix for this issue. Most users report that a combination of any of the above attempts for a solution will temporarily provide relief and decent wireless performance.

Stay tuned for additional information as it becomes available and if you’ve seen this on your end, please let us know in the new, revamped and nifty comments section!

Mild iPhone 3GS Shortage Reported Models Across Apple Retail Networks

Posted by:
Date: Monday, June 29th, 2009, 04:11
Category: iPhone 3GS, retail

3gs.jpg

Apple’s retail store chain reported shortages of some models of the company’s recently released iPhone 3GS handset on Sunday. According to Macworld UK, the company’s own inventory tracking tool showed a milder repeat of last summer, when Apple’s stores quickly exhausted supplies of the then-new iPhone 3G, a situation that persisted for several weeks until the company could refill the pipeline.

On Sunday, Apple’s stock-checking tool indicated that 13 of the 211 stores in the US, or 6% of the total, were completely out of the iPhone 3GS.

Another 31 stores, or 15%, had only one of the four models for sale.

The hardest-to-find iPhone 3GS was the US$199 white 16GB model, which was out of stock in 121 stores, or 57% of the locations. Supplies of the US$299 32GB black iPhone 3GS were also short, as 84 stores, or 40% of the total, reported it unavailable.

Customers on Sunday were most likely to find the US$199 black 16GB iPhone 3GS and the US$299 white 32GB model in stock, as only 23% of the stores reported being out of either of those configurations.

The iPhone 3GS has been available since June 19, but Apple only recently re-activated the inventory tool. Last summer, users were told to use the tool after 9 pm local time each day to check availability for the next day. This year, there is no such instruction, since the tool has been changed to offer better information.

“You can check the most up-to-date availability right here,” said Apple on the tool’s Web page. “Shipments of iPhone 3GS arrive most days and availability is updated hourly.”

All stores currently have the US$99 8GB iPhone 3G in stock, Apple added.

AT&T, which last year also ran through its inventory soon after the iPhone 3G’s July launch, and took much longer to restock, has some spot shortages in its 2,200 retail stores as well. The carrier, however, was vague about the extent of the problem.

“There are AT&T stores that do not currently carry iPhone,” AT&T said in an message accompanying its online store finder. The remainder of the text was identical to last year: “This store locator is made specifically for finding iPhone at an AT&T store. It does not, however guarantee that there will be iPhones in stock at the particular store at this time. To make sure iPhone is at the store closest to you, call that store’s number.”

Best Buy and Wal-Mart are selling the 3GS handset as well. However, neither sells the iPhone online or offers any information about availability online. Instead, customers must call or visit a brick-and-mortar store to see whether the smartphone is in stock.

Prior to the June 19 launch, AT&T and Best Buy said that they had exhausted their pre-order supplies of the iPhone 3GS.

Apple To Buy Additional 2.2 Million Shares of Imagination Technologies

Posted by:
Date: Friday, June 26th, 2009, 04:45
Category: Hardware, News

applelogo_silver

Apple may be expanding in component companies once again, as Macworld UK is reporting that Apple has upped its stake in British outfit Imagination Technologies, the London-based company that developed the technology used in the 3G iPhone’s graphics chips

Imagination Technologies has stated that Apple is to acquire 2.2 million of its shares at £1.4275 (about US$2.351 per share.

Apple already owned shares in Imagination’s technology. On 18 December 2008, Imagination revealed in a filing with the London Stock Exchange that Apple acquired 8,200,000 shares, equal to a 3.6% stake in the company.

London-based Imagination Technologies develops intellectual property found in systems-on-chip (SOCs), including its Meta processor cores and PowerVR graphics engines.

A graphics chip based on PowerVR provides the graphics for Apple’s 3G iPhone and other companies, including Samsung Electronics and Intel, have licensed Imagination’s graphics technology.

Missing Sync for iPhone 2.0.2 Released, Adds Support for iPhone OS 3.0

Posted by:
Date: Thursday, June 25th, 2009, 05:18
Category: iPhone, iPhone 3GS, Mac, Software

synciconSoftware developer Mark/Space announced the released of Missing Sync for iPhone 2.0.2 on Wednesday. The Mac client of the application allows you to synchronize notes, documents, and tasks and archive text messages and call history from your iPhone onto your Mac (and vice-versa wherever it applies).

Version 2.0.2, a 13.2 megabyte download, adds the following fixes and changes:

  • Added support for iPhone OS 3.0.
  • Improved stability with importing Apple Notes, SMS and Call Log information.
  • Fixed a problem that prevented the Check for Updates feature from installing the downloaded update.
  • Fixed an issue where importing Apple notes could cause duplicate notes.
  • Fixed an issue on Tiger (Mac OS X v10.4.x) where the client id we generated for Sync Services was too long (> 63 chars).
  • Fixed a problem that could cause a crash when syncing Notes with Entourage.
  • Added an “Import Apple Voice Memos” checkbox to the Notes plugin settings sheet that’s enabled only when syncing to Notebook. If checked, any recordings the user has made with the “Voice Memos” app are placed into a “Voice Memos” category in Notebook.
  • Added an “Import Voicemails” checkbox to the Notes plugin settings sheet that’s enabled only when syncing to Notebook. If checked, any voicemails the user has on his iPhone are placed into a “Voicemail” category in Notebook.
  • iTunes 2.8 has the option to encrypt backup files. If the option to encrypt backup files is enabled in iTunes, The Missing Sync cannot read call log, sms messages, voice memos, voicemail, or import Apple iPhone notes.

Missing Sync for iPhone 2.0.2 retails for US$40 for a single user license and requires Mac OS X 10.4 or later to install and run.

Apple Releases Apple TV 2.4 Firmware

Posted by:
Date: Thursday, June 25th, 2009, 05:52
Category: Apple TV, Software

appletv

Late Wednesday, Apple released version 2.4 of its firmware for the Apple TV set top box. The new firmware, which can be downloaded via Apple TV’s Software Update feature, boasts the following fixes and changes:

  • Remote app directional control: Control your Apple TV with simple finger gestures via the Remote app. This feature requires Remote 1.3 running on an iPhone or iPod touch with iPhone OS 3.0.
  • Flickr Search: Search Flickr photo tags to find recently updated photos of interest. Save searches to quickly find new photos or use as a screen saver for Apple TV.
  • New view options: View movies By Genre, By Movie, or Unwatched. View TV Shows and Podcasts By Date, By Show, or Unwatched.
  • Updated transport and chapter modes: During video playback, click right or left to fast forward or rewind. Additional clicks increase the speed. Click down to show chapter markers.

If you’ve downloaded the new firmware and tested it out, let us know how it works in the fabulous and rebuilt and functional comments section!!!

Apple Changes Newest iPhone Model Name to “iPhone 3GS”

Posted by:
Date: Tuesday, June 23rd, 2009, 05:01
Category: iPhone, News

3gs.jpg

In a move that may seem both a little odd but actually makes sense, Apple has quietly changed the way it is spelling the new iPhone 3GS, which now appears without a space all of Apple’s press materials.

According the Macworld UK, Apple’s website is still using the “iPhone 3G S” term. The general understanding is that it is officially “iPhone 3GS” from now on and that the main website will be updated shortly.

When the iPhone 3GS first launched, there was much consternation amongst the press as to the correct spelling of the new product, compounded by the logo – which places the “S” inside a small square.

Apple helped clarify matters by issuing press releases with the term “iPhone 3G S”. But just four days into the launch it has changed the spelling to iPhone 3GS, and reworked all of its press materials to mark the new change.

One that is that the revised name offers more clarity for Google, and other web search engines, helping avoid confusion between searches for the new and old model of iPhone.

On the other hand, there may be a legal reason behind the move. It may be that Apple’s legal department pointed out that 3G is a generic term, and that S is a generic term and that “3G S” would be difficult to copyright; whereas “3GS” would be more easy to protect.

Or there may be another, unknown reason. An Apple spokesman allegedly commented to media that “we just feel it looks better with the 3GS all together.”

Apple Offers $30 iTunes Store Gift Certificates to Smooth Over iPhone 3G S Activation Delays

Posted by:
Date: Monday, June 22nd, 2009, 09:10
Category: iPhone 3GS, News

3gs.jpg

For iPhone 3G S customers experiencing delays activating their new units, Apple may be lending a hand.

According to CNET, Apple began notifying affected customers via e-mail on Sunday that they may experience additional delays for another two days due to “system issues” and “high activation volumes,” according to readers in various blogs who claim to have received the e-mail. The problems began immediately after the new iPhone’s launch Friday.

As a way of apology for the delays, the same e-mail said Apple plans to offer customers a US$30 credit iTunes Store credit for “the inconvenience this delay has caused.”

Here’s the entire text of the e-mail:

Dear Apple Customer,
Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,
Apple Online Store Team

Apple representatives have yet to comment on this.