TiBook: More on Paint Delamination

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Date: Friday, November 8th, 2002, 02:00
Category: Archive

I find it more than a little annoying that the paint on my TiBook has bubbled and chipped just above the DVD drive slot. This has happened on my past three Titaniums and it started happening on my 800MHz less than a month after I had it. This is without excessive use, abuse or strain on this area. In fact, I use my PB with an extended keyboard and mouse about 70 percent of the time.

The PowerPage has learned that Apple has updated the painting process on the new PowerBook G4 to eliminate the paint delamination and bubbling problems that we have discussed here at length.

Some users are being told by Apple repair shops, “it’s cosmetic, we won’t cover it” or… “it’s your fault… due to abuse.”

A PowerPage contact at Apple says that the engineering department has pinpointed the flaw in the painting process that enables the paint delamination. Apparently there’s an internal posting that effectively moves the bubbling paint issue from an engineering-level problem to a support-level issue. This means that there are replacement parts available that have the new paint process and that Apple will repair the defect at the customer support level.

If you are having this problem and your PowerBook G4 is still under warranty take it to your local Apple authorized dealer and tell them that your PowerBook’s paint is bubbling/cracking/flaking and that you are interested in having it repaired under warranty.

More information on this problem can be found on the Apple Discussion Boards.

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