O'Grady's PowerPage » retail

Samsung edges out Apple in holiday customer satisfaction report

Posted by:
Date: Wednesday, December 31st, 2014, 11:59
Category: iPhone, News, retail

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Samsung just beat out Apple in terms of customer service this holiday season.

Per Engadget and Boy Genius Report, the latest stats from the American Consumer Satisfaction Index, which surveys 70,000 consumers every year, show Samsung slightly beating out Apple by two points with a satisfaction score of 81. Sure, it’s not a huge lead, but it’s a big jump for the company from last year’s score of 76. Apple, meanwhile, saw its score fall more than two points since last year. It’s always tough to read much into these numbers (was it the Galaxy S5 that helped, or just Android improvements?), but it’s still a decent win for Samsung. Don’t be surprised if Samsung ends up marketing the heck out of this during the Super Bowl.

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Apple accounts for 51% of devices as Christmas gifts

Posted by:
Date: Wednesday, December 31st, 2014, 10:51
Category: iOS, iPad, iPhone, iPod, News, retail

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These are the days of giving devices as gifts.

Specifically, Apple devices.

Per Flurry, 2014 turned into a banner year for Apple, its devices accounting for 51 percent of the new device activations worldwide Flurry recognized in the week leading up to and including Christmas Day (December 19th – 25th). Samsung held the #2 position with 18% of new device activations, and Microsoft (Nokia) rounded out the top three with 5.8% share for mostly Lumia devices. After the top three manufacturers, the device market becomes increasingly fragmented with only Sony and LG commanding more than one percent share of new activations on Christmas Day. Up-and-comers Xiaomi, Huawei, and HTC all had less than one percent share on Christmas Day. One reason is surely their popularity in Asian markets where December 25th is not the biggest gift-giving day of the year.

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Chevron to integrate Apple Pay at the pump in 2015

Posted by:
Date: Tuesday, December 30th, 2014, 11:55
Category: iOS, News, retail, Software, Uncategorized

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Chevron will expand Apple Pay support from inside its convenience stores to the pump, allowing drivers to refill and pay with their iPhone or Apple Watch.

According to AppleInsider, Apple is working directly with Chevron, the gas company revealed via Twitter Monday afternoon, to bring Apple Pay support. The company hopes to have its systems in place for Apple Pay to be used at the pump by early 2015.

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Rumor: Apple Pay to launch in UK in first half of 2015

Posted by:
Date: Monday, December 29th, 2014, 11:14
Category: Finance, iOS, News, retail

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Apple Pay may be coming to the old empire before too long.

Per 9to5Mac and the Telegraph, sources involved in talks taking place between Apple and “Britain’s top banks” have stated that the service is expected to launch in the UK in the first half of 2015.

A job listing revealed earlier in the month that Apple had a London-based team working on rolling out the service across Europe, the Middle East, India and Africa.

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Quick change to Apple Pay site hints at retailers that may be unable to incorporate new payment method in 2014

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Date: Wednesday, December 24th, 2014, 09:47
Category: iOS, News, retail, Software

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With literally a week left in 2014, a change to an Apple web page hinted at organizations that might not be able to incorporate Apple Pay within 2014.

Per MacRumors, Apple today slightly altered its micro site dedicated to Apple Pay to update the status of several of its partnerships. Retailers that teamed up with Apple and plan to implement Apple Pay support in retail stores and apps in the near future are now listed under sections labeled “Coming soon” instead of “Coming later this year.”

The minor change in language suggests that many of Apple’s Apple Pay partners will not be able to implement Apple Pay support in the last week of 2014, instead rolling out support in the first months of 2015. Many retailers that have chosen to implement Apple Pay may still be working to train employees, update hardware, and swap out point-of-sale systems, leading to variable launch dates.

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Oracle purchases Datalogix for undisclosed sum, taps new vein of marketing data and analysis

Posted by:
Date: Tuesday, December 23rd, 2014, 09:37
Category: News, retail, Software

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It never hurts to buy an enormous data tracking and processing company.

On Tuesday, Oracle announced that it had acquired Datalogix for an undisclosed amount of money. Datalogix, in turn, tracks purchases from no less that 110 million households (both online and offline) and provides aggregate and insight information on over US$2 trillion in consumer spending via 1,500 data partners. Over 650 customers, including 82 of the top 100 US advertisers such as Ford and Kraft, as well as 7 of the top 8 digital media publishers such as Facebook and Twitter use Datalogix to enhance their media.

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Apple drops ship time for iPhone 6, 6 Plus handsets to one day, Retina 5K iMac back in stock

Posted by:
Date: Friday, December 19th, 2014, 09:35
Category: iMac, iPhone, News, retail

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Apple is catching up with demand and you might be able to snag an iPhone 6, 6 Plus or Retina 5K iMac for Christmas.

Per AppleInsider, Apple appears to be catching up with demand for its latest devices as the Online Apple Store on Thursday shows one-day ship times for most iPhone 6 Plus storage configurations, 1 to 3 days for iPhone 6 and immediate availability for the Retina 5K iMac.

Apple’s online storefront has been updated to reflect iPhone 6 Plus shipping estimates of one day for 16GB and 64GB models in all three colors and major U.S. wireless carriers AT&T, Verizon, Sprint and T-Mobile. Ship-by times for iPhone 6 models in the same capacities also dropped to 1 to 3 days.

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Apple replies to changing prices in Russian marketplaces with increased app prices

Posted by:
Date: Friday, December 19th, 2014, 09:35
Category: iOS, News, retail

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When in doubt in a fluctuating market, it never hurts to shore up the prices.

Per 9to5Mac, Apple on Friday informed developers that it is has changed the pricing of apps and In-App Purchases in the Russian App Store, following changes to exchange rates. The recent ruble-dollar rates have fluctuated so wildly in recent weeks that Apple has been forced to take the Russian Apple Online Store down completely, as it reviews pricing for its products.

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Amazon announces Prime Now service for parts of Manhattan, offers 1-hour delivery service via bike messenger

Posted by:
Date: Thursday, December 18th, 2014, 15:43
Category: News, retail

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If you’re in the heart of New York City and can’t get your Amazon order fast enough, this is for you.

Amazon has just announced a 1-hour delivery service in the form of Prime Now, exclusive to Prime members. The service currently limited to select areas of Manhattan and users can choose 1-hr delivery forUS $7.99 or select a 2-hr window for free.

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Apple halts Russian online sales after dramatic fluctuations in ruble

Posted by:
Date: Wednesday, December 17th, 2014, 10:35
Category: iPhone, News, retail

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If you’re in the Russian marketplace, you’re going to have a harder time buying Apple products online this holiday season.

Per MacRumors and Bloomberg, Apple has temporarily halted online sales in Russia due to fluctuations in the value of the ruble. The online store will be down until Apple is able to revise its prices in the country.

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