Apple Updates Knowledge Base Articles to Address iPhone, iDisk Issues

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Date: Friday, January 8th, 2010, 07:57
Category: News

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A recent set of Apple Knowledge Base updates include some useful tips for iPhone and iDisk users alike. The tips, per CNET, focus on users who are managing their SIM cards, connecting to data networks, and managing applications purchased from the App store. Apple also has a tip for iDisk users trying to share large numbers of files.

Without further ado, here we go:

Troubleshooting applications purchased from the App store:
iPhone applications may sometimes either not open, or you may have problems synchronizing them to your iPhone. In these cases there are several things you can try, including reauthorizing iTunes and reinstalling the iPhone application.

Removing SIM card prior to iPhone repair:
Apple has a SIM eject tool for the iPhone, but a standard paper-clip or similar device can also be used. This article covers how to eject the SIM.

iPhone: Troubleshooting Tesco connectivity issues:
UK users have the option of using a Tesco SIM card, and Apple’s suggestion is to review their support documentation for troubleshooting problems.

iPhone: Error message when trying to use a custom Access Point Name (APN):
This article covers an issue where long access point usernames and passwords may prevent the iPhone from connecting, resulting in a “PDP authentication failure” message.

iPod touch: Appears in iTunes but not in Finder or Windows Explorer:
This is standard behavior, because by default “Disk Mode” is not enabled for the iPod. If the iPod cannot be recognized in iTunes at all, see this Apple KB article: http://support.apple.com/kb/TS2050

iPod shuffle (3rd generation): Enabling and updating VoiceOver:
This article shows you how to enable voiceover on the latest iPod shuffle, which needs to be done through iTunes. Apple also has provided updates to voiceover, and covers how to install them from here.

iDisk: Sharing more than 500 files with the iDisk web app does not work:
Apple’s iDisk web sharing does not support more than 500 items. If you have more than this you will need to reduce the number, otherwise the number of files you have available will be truncated. The article includes tips on how to better manage large numbers of files so they can be accessed.

It’s not the be all and end all, but it can be useful stuff when you need it.

Analyst Claims That Apple Tablet Will Feature Verizon 3G Support

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Date: Thursday, January 7th, 2010, 07:16
Category: News

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Apple’s long-awaited tablet device will reportedly incorporate access to Verizon’s 3G network to connect to the Internet if a WiFi network is unavailable according to Broadpoint AmTech analyst Brian Marshall in a recent ComputerWorld article. The analyst went on to state that the “tablet will have both WiFi and wireless connectivity and will be available at multiple wireless carriers, including Verizon.”

His assessment is based in part to unnamed sources familiar with the device.

Marshall then went on to concur with recent reports that content will be key for Apple, and the device will be an Ebook reader, a TV viewer, “and more.”

If Apple offers the device through multiple carriers for 3G data, it would be a departure from the strategy the company has heretofore employed for the iPhone, which is limited to one carrier in most markets around the globe. A partnership with Verizon would lend significant credence to reports that Apple and Verizon were in negotiations for an iPhone deal, with the tablet subbing out for the iPhone.

Until then, we’ve got 20 more days until the January 27th media event where the tablet will hopefully be introduced. And if you can’t wait that long, we’ll just pull the car over at the next rest stop so you can get yourself together.

Notebook Users Report Battery Errors Under Snow Leopard, Workarounds/Fixes Suggested

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Date: Thursday, January 7th, 2010, 06:43
Category: MacBook, MacBook Air, MacBook Pro, News

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Since installing it, I have to admit that I like Snow Leopard and it has yet to kick my pets or burn my apartment to the very ground.

These are good things.

Even so, per CNET, a large number of MacBook and MacBook Pro owners have noticed a problem with the computer frequently displaying a “Service Battery” warning in the battery system menu. This also seems to be coupled with relatively short battery life, either with the battery discharging rapidly or with the computer going to sleep but still reporting high percentage of charge left in the battery. As of the Mac OS 10.6.2 update, affected users are still experiencing the problem.

This problem appears to be an issue with Snow Leopard’s handling of the battery hardware, where the services that are supposed to detect battery problems are incorrectly reporting the battery status, and subsequently triggering the system to go into a precautionary sleep mode or claiming the battery is draining. This theory is backed up by the fact that affected people who have downgraded back to Leopard either by reinstalling, restoring from backup, or even booting off the 10.5 Leopard DVD have not had the problem occur on the same hardware.

A recent TUAW article suggests this behavior stems from Snow Leopard being fine-tuned to reveal existing battery problems that Leopard was not aware of. While this may be the case for some people, the sheer number of people reporting the problem indicates there may be errors in the software. Unfortunately, there is no easy way to discern those with pre-existing battery problems from those with healthy batteries.

In order to address the issue, the article offers the following tips to help sort things out via the mighty Apple Knowledge Base:

- Calibrating the battery

- Resetting the PRAM

- Resetting the SMC

Strangely, the battery issues have cleared for a few users who have just shut down and restarted their systems on a regular basis. While keeping the power supply plugged in to prevent any issued with the battery, they’ve turned off the machine and rebooted to see the battery being normally recognized. This suggests the problem may be with a setting more than a specific bug, that hopefully can be reset by a full restart. MacBook owners may tend to sleep their systems instead of restarting them, which will keep various settings from being refreshed.

Further supporting the claim of software issues in Snow Leopard is that some users have cleared the problem by booting into 64-bit mode. If you do not have any software that requires a 32-bit kernel and system extensions, try booting into 64-bit mode by restarting and holding down the “6″ and “4″ keys simultaneously. For some the problem has returned when booted back into 32-bit mode, but for others the switch to 64-bit mode has fixed it even when booted into 32-bit mode.

Another suggestion to address this problem is to remove the power management system preferences, which contains parameters that determine how the system will behave when running on either AC power, battery, or a UPS. This file is called “com.apple.PowerManagement.plist” and is located in the /Macintosh HD/Library/Preferences/SystemConfiguration/ folder, and can be removed without harming anything. This isn’t a fix, however, and those who have done this have found it only seems to temporarily remove the warning in the battery system menu, and does not address the underlying issue.

Lastly, the issue may lie with the upgrade process itself, where settings for Leopard are not working with Snow Leopard. The temporary successes with removal of the Power Management property list suggests this may be a possibility. As a result, try booting off a clean OS installation of Snow Leopard to test the hardware.

If you’ve seen this issue on your end of have found a fix or workaround of your own, please let us know.

Apple Releases Developer Builds of Mac OS X 10.6.3 Update

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Date: Thursday, January 7th, 2010, 06:31
Category: News, Software

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Late Wednesday, Apple began shipping out a new build of its upcoming Mac OS X 10.6.3 operating system. The new build, labeled “10D522″, weighs in at 665.7 megabyte and, according to AppleInsider, includes a total of 221 code corrections to 92 distinct system components.

Among those components receiving the most attention are AppKit, CoreMedia, Desktop Services, FileSync, Fonts, HIToolbox, iCal, Mail, MobileMe, and QuickTime Player X, those same people say.

Other focus areas automatic spell correction, and fixes for crashes while printing and using AppKit, the Dock, iCal, Mail, Photo Booth, Rosetta, Spotlight, Screen Sharing, and Software Updater.

In total, nearly 60 individual pieces of crash-prone code have reportedly been addressed as of build 10D522.

Apple also reportedly noted four known issues with Wednesday’s beta, including hangs in iTunes, and potential anomalies while updating applications, viewing Display preferences, and navigating the ColorSync Utility Filters tab.

Stay tuned for additional details as they become available.

Apple, Verizon Cited as Disagreeing Over Pricing Terms for 2010 iPhone

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Date: Wednesday, January 6th, 2010, 06:34
Category: iPhone

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With rumors of Apple and wireless carrier flying that the two companies are in negotiations over a summer 2010 CDMA iPhone launch, Verizon is apparently angry with Apple over pricing structures.

According to AppleInsider, in a new note to investors Tuesday morning, Maynard J. Um of UBS Investment Research said that a new iPhone is expected to launch in mid-2010. Whether that phone would be available for Verizon’s CDMA network remains to be seen.

“We believe a CDMA-iPhone is also in the works,” Um wrote, “though believe Verizon Wireless and Apple may currently be apart on pricing.”

Um also stated that even if Apple and Verizon can’t arrive at terms, a CDMA iPhone is a possibility in 2010, as China and Japan include carriers which operate on CDMA networks.

Last fall, conflicting reports within chip maker Qualcomm suggested a Verizon-capable iPhone could arrive in mid 2010. Whether that handset would be a dual-mode world phone, or a Verizon-only CDMA model was disputed.

Though Qualcomm plans to release dual-carrier chips that would allow future phones to work on CDMA/EVDO carriers such as Verizon and Sprint, as well as rival 3GPP carriers using UMTS/HSPA+ technologies like AT&T and T-Mobile, those chips will not arrive until the second half of 2010. Some have said that timeframe would not allow Apple to release a dual-mode phone until 2011 at the earliest.

And others believe a Verizon iPhone deal is more wishful thinking than anything else. Given that both companies tend to be focused on consumer control, analyst Shaw Wu of Kaufman Brothers has predicted that the conflicting interests of the two companies would get in the way of an agreement.

Currently, it is estimated that Apple gets a favorable US$700 average selling price per iPhone, subsidized through exclusive carrier AT&T. Compare that with the ASP of the Motorola Droid, exclusive to Verizon, which costs an estimated US$450 per sale.

Stay tuned for additional details as they become available and if you have your own two cents on this, we’d love to hear them.

Apple Media Event Moved to Jan. 27th, Could Feature iPhone OS 4.0 Release

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Date: Tuesday, January 5th, 2010, 06:10
Category: News

Apple’s long-awaited media event at the Yerba Buena Arts Center is still set to take place.

You’ll just have to wait an extra day.

Citing anonymous sources close to the story, Digital Daily has reported that Apple’s event will occur on Wednesday, January 27th as opposed to the 26th. During the event, Apple is expected to unveil a touchscreen tablet device.

Weeks ago, the Financial Times reported that Apple had rented the stage in San Francisco for “several days,” starting with Jan. 26. Apple often uses the stage at the Yerba Buena Center for the Arts for special media events.

Last week, that report was bolstered by yet another claim that Apple would have a product unveiling in late January.

Some developers have reportedly been asked to prepare full-screen demos of their iPhone applications for an event in late January. Select developers were told to make their apps run at a resolution beyond the fixed 320×480 pixel size of the iPhone and iPod touch screen. It was said that applications that can support the new larger screen size will run “just fine” on the new hardware.

In other news, French Apple site Mac4Ever claimed yesterday that a new iPhone 4.0 beta SDK includes a “simulator” that aims to make it easy for developers to adapt to different screen resolutions. Some developers are allegedly already working with the beta SDK.

Tech site Engadget has also written that sources “very familiar with the situation” have been given information on a tablet device set to debut this month. The device will have a new screen size and resolution different from the one currently found on the iPhone and iPod touch.

Stay tuned for additional details as they become available.

Initial Intel Arrandale Processor Benchmarks Released, Chips En Route to MacBook Pro Near You

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Date: Monday, January 4th, 2010, 07:31
Category: News, Processors

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With Macworld Expo and CES only days away, Intel’s Arrandale dual-core processor line is also set to debut this month with some of the processors finding their way into Apple’s MacBook Pro notebooks.

Responding to this, the cool cats at PC Magazine have posted benchmark tests pitting Intel’s new 2.53GHz Intel Core i5-540M from ASUS against a 2.53GHz Intel Core 2 Duo P9500, as well as a 2GHz Intel Core i7-920XM.

“We’ve seen incremental bumps in speeds (percentages in the teens) when Intel launches new processors for the same platform, but when you swap out an entire motherboard and everything that goes with it, the change can be quite significant,” they said. “Cinebench R10 is a multi-threaded benchmark test that took full advantage of the Core i5-540M’s HyperThreading technology, beating the T400s’s similarly clocked Core 2 Duo P9500 CPU by a 62% margin.”

The Arrandale mobile processors were released alongside their Clarksdale counterparts and the two chips share the same architecture, which features a 32nm Westmere core paired with a 45nm chipset. The new 32nm chips offer improved speed, better graphics performance and lower power consumption. They will also allow motherboards to become smaller.

An article over at Tom’s Hardware found that the new processors strike a good balance between speed found on desktop machines, with power consumption low enough to support a mobile device. These gains, in early tests, come without the inclusion of a discrete graphics card.

In a test of ripping CDs to the AAC format within iTunes, the new Arrandale mobile processor performed the task 10 seconds better than its Penryn predecessor, clocking in at 1:36 on the task.

The review found that the 35W Core i5-540M uses more power under load, but uses quite a bit less power than the Core 2 Duo P8700 processor during downtime. Average power consumption was said to be 32.9W for the Arrandale and 31.7W for Penryn.

The new processors are set to improve upon the previous line of Intel’s Core 2 Duo chips, which have been utilized in versions of Apple’s new MacBook, MacBook Pro, and iMac. Apple uses the mobile variants of Intel’s desktop chips for those systems, meaning machines with chips based on the Arrandale architecture could arrive soon.

Unlike the Core 2 Duo CPUs, the Arrandale processors will have the major northbridge chipset memory controller components built in. Currently, Apple uses Nvidia chipsets with its Mac lineup. The architectural changes found in the Arrandale line, along with an ongoing lawsuit that has forced Nvidia to halt the development of future chipsets, would likely make it difficult for Apple to continue with Nvidia.

Apple last updated its MacBook Pro line in June at the Worldwide Developers Conference. Those systems included Core 2 Duo processors and Nvidia graphics, along with cheaper prices, better displays and built-in batteries. Intel intends to release 17 new CPUs in early 2010, which will be highlighted at this week’s CES event.

Happy New Year From the PowerPage!!!

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Date: Friday, January 1st, 2010, 07:23
Category: Announcement

Welcome to 2010 and the staff of O’Grady’s PowerPage will be taking the day off to thoroughly rock out to Heart’s “What About Love?” (which will be played on a continuous loop) as well as ponder the upcoming Apple tablet and iPhone OS 4.0 in the new year.

Come back Monday, January 4th, and we’ll continue to do our best to keep you up to date with the best Macintosh mobile news available.


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How-To: Work Around Magic Mouse Disconnecting From Bluetooth

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Date: Thursday, December 31st, 2009, 09:27
Category: News

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Recently, a few users have noticed how Apple’s new multitouch “Magic Mouse” will disconnect at seemingly random times. Although the the mouse will connect just fine upon boot and is usable for a while, it’s been known to become unresponsive and the “Connection Lost” icon will float at the bottom of the screen.

Per CNET, some users have claimed that just clicking the mice will get them to connect again while others have mentioned tapping it on the case of their desktop computers was how they get it to connect.

This problem appears to be with the mice losing power when movements jar the batteries slightly. In some cases people have been able to cause the mouse to disconnect by holding it up from the trackpad and firmly tapping on the top side of the mouse. This suggests that slight battery movement may cause the mice to lose power, and as such there are a couple of remedies available:

Re-seat the batteries:
If a small misalignment is causing the batteries to easily disconnect, try taking them out and putting them back in. This will exercise the spring mechanisms that hold the batteries in place, and perhaps cause them to apply a better hold on the batteries.

Wedge paper under the batteries:
Some people have had success in rolling up a small wad of paper and placing it between the batteries before closing the cover. This will put some additional pressure on the batteries to help secure them in place. If you do this, be sure you do not put so much paper that you warp the battery door.

Replace the batteries:
If your batteries are running low, the mouse may start behaving erratically and disconnecting. However, if this is the case the computer should report the battery level as being at critical levels, as long as you have installed the Magic Mouse driver software.

Apple has recently published a new Knowledge Base article that discusses Bluetooth issues, including those that have been occurring with the Magic Mouse. Albeit Bluetooth has proven reliable and spiffy, the article states that there are occurrences of random shut-odds and currently only recommends checking battery levels and hunting down sources of signal interference as possible solutions.

If you guys have seen this on your end or discovered a useful fix of your own, please let us know.

Former Google China President Reveals Apple Tablet Details in Microblog Post

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Date: Thursday, December 31st, 2009, 05:58
Category: iPhone, News

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Ok, this is somewhat unexpected.

But definitely not unwelcome.

Per GadgetMix, Kaifu Lee, the ex-president of Google China has dropped several hints regarding Apple’s upcoming tablet device on his microblog.

“The Apple Tablet looks like a bigger iPhone that sports an awesome UI packed in a beautiful 10.1-inch screen. The tablet combines the functions of both netbook and kindle, an ebook reader. It has virtual keyboard for text entry and a webcam for video conferencing.”

These details fall in line with recently reported features on the tablet. Earlier in December, analyst Yair Reiner of Oppenheimer predicted that the device would have a 10.1″ multi-touch display using the same technology as the iPhone. He also stated that Apple has been reaching out to book publishers in order to strengthen the position of the tablet as an ebook platform.

All signs currently point to Apple holding an event focusing on the “mobility space” on January 26 at Yerba Buena Center in San Francisco, where it is believed that the company will finally unveil the tablet to the world.

Stay tuned for additional details as they become available and please let us know what you think.